The Judge Group
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We’re looking for a detail‑driven and relationship‑focused Business Operations Coordinator to support our medical record retrieval operations. In this role, you’ll be responsible for contacting provider offices, hospitals, and healthcare facilities to schedule retrieval appointments. Success in this position includes completing at least 60 outbound calls per day, meeting retrieval productivity goals, documenting all interactions, and consistently achieving 90%+ quality standards. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys building strong professional relationships.
Starts late-February through March (200+ people required)
Equipment provided
First 90 days, no time off will be approved
One year remote contract assignment (thru 01/2027)
Full-Time ONLY | 8:30 AM – 5:00 PM EST
Part-time hours are not available
Pay Rate: $14.00 per hour (firm)
Training: 2 weeks - On camera the ENTIRE training
HIPAA compliant work space required (private, no interruptions, professional)
Responsibilities
Scheduling provider offices using mail, fax, electronic systems, and field‑based methods. Coordinating with field retrieval technicians to ensure timely and efficient appointment scheduling. Sharing assignment details with onshore and offshore teams across the U.S., India, and the Philippines. Responding to provider inquiries and researching updates as needed. Supporting inbound calls and managing internal and external correspondence. Maintaining high productivity to meet daily and weekly deadlines. Resolving issues and implementing solutions while escalating unresolved concerns appropriately. Following project protocols and consistently meeting quality standards. Completing special assignments as required by leadership. Qualifications
High School Diploma or GED Required Outbound call experience HIPAA Guidelines MS Office - Excel & Word Quiet/private space to work Seniority level
Associate Employment type
Contract Job function
Administrative and General Business Industries
Business Consulting and Services, Telephone Call Centers, and Insurance
#J-18808-Ljbffr
Scheduling provider offices using mail, fax, electronic systems, and field‑based methods. Coordinating with field retrieval technicians to ensure timely and efficient appointment scheduling. Sharing assignment details with onshore and offshore teams across the U.S., India, and the Philippines. Responding to provider inquiries and researching updates as needed. Supporting inbound calls and managing internal and external correspondence. Maintaining high productivity to meet daily and weekly deadlines. Resolving issues and implementing solutions while escalating unresolved concerns appropriately. Following project protocols and consistently meeting quality standards. Completing special assignments as required by leadership. Qualifications
High School Diploma or GED Required Outbound call experience HIPAA Guidelines MS Office - Excel & Word Quiet/private space to work Seniority level
Associate Employment type
Contract Job function
Administrative and General Business Industries
Business Consulting and Services, Telephone Call Centers, and Insurance
#J-18808-Ljbffr