Wagner Equipment
Experienced Field Service Technician
Wagner Equipment, Silver City, New Mexico, United States, 88061
Experienced Field Service Technician
Wagner Equipment Co. is hiring for the Experienced Field Service Technician role.
$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES
Overview Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&DD Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Citizens Equity First Credit Union: payroll deductions, savings, accounts, loans, VISA card, and more.
Additional Benefits: Unum Supplemental life Insurance, Aflac Critical Illness & Accidental Insurance, ID WatchDog and discounted employee phone plans.
Job Description The Field Service Class A or Field Service Journeyman Technician works with some direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate : $36.50 – $52.60 per hour (dependent on education and experience)
Essential Functions
Maintains truck and crane inspection logs daily
Completes CAT service reports daily; reports must be legible, with proper grammar, sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information via e-mail
Maintains good customer records on assigned jobs
Records credit card receipts for accounting purposes
Collaborates with the Service Department, Product Support Representatives, and Sales Department to meet all customer needs
Communicates with customers on diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other field technicians
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Interprets electrical and hydraulic schematics for repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in accordance with MSHA and OSHA regulations
Makes warranty repair determinations in the field and communicates decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Performs other duties as assigned by manager
Required Education & Experience
High School Diploma or GED
Relevant CAT-related courses
At least 3+ years’ experience servicing heavy equipment (all technician skill levels considered)
1+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
Additional Eligibility Requirements
DOT Health Card
Class D Driver’s License
MSHA License
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Ascending or descending ladders, stairs, etc.
Heavy work including lifting/moving objects up to 100 pounds or more
Data entry, telephone, reading/writing, reasoning, organizational, communication, and math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well‑rounded knowledge of CAT equipment
Work Environment
Noise: Loud
Indoors and Outdoors
Travel Requirements
75% – 100%
Additional Information Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Construction
Referrals increase your chances of interviewing at Wagner Equipment by 2x.
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Silver City, NM .
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$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES
Overview Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&DD Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Citizens Equity First Credit Union: payroll deductions, savings, accounts, loans, VISA card, and more.
Additional Benefits: Unum Supplemental life Insurance, Aflac Critical Illness & Accidental Insurance, ID WatchDog and discounted employee phone plans.
Job Description The Field Service Class A or Field Service Journeyman Technician works with some direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate : $36.50 – $52.60 per hour (dependent on education and experience)
Essential Functions
Maintains truck and crane inspection logs daily
Completes CAT service reports daily; reports must be legible, with proper grammar, sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information via e-mail
Maintains good customer records on assigned jobs
Records credit card receipts for accounting purposes
Collaborates with the Service Department, Product Support Representatives, and Sales Department to meet all customer needs
Communicates with customers on diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other field technicians
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Interprets electrical and hydraulic schematics for repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in accordance with MSHA and OSHA regulations
Makes warranty repair determinations in the field and communicates decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Performs other duties as assigned by manager
Required Education & Experience
High School Diploma or GED
Relevant CAT-related courses
At least 3+ years’ experience servicing heavy equipment (all technician skill levels considered)
1+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
Additional Eligibility Requirements
DOT Health Card
Class D Driver’s License
MSHA License
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Ascending or descending ladders, stairs, etc.
Heavy work including lifting/moving objects up to 100 pounds or more
Data entry, telephone, reading/writing, reasoning, organizational, communication, and math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well‑rounded knowledge of CAT equipment
Work Environment
Noise: Loud
Indoors and Outdoors
Travel Requirements
75% – 100%
Additional Information Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Construction
Referrals increase your chances of interviewing at Wagner Equipment by 2x.
Get notified about new Field Service Technician jobs in
Silver City, NM .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr