Claratel Behavioral Health
Housing Support Case Manager
Claratel Behavioral Health, Decatur, Georgia, United States, 30089
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Housing Support Case Manager
role at
Claratel Behavioral Health .
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community‑based behavioral health and developmental disability services organization offering a full range of mental health, developmental disabilities, and substance abuse disorder services to underserved individuals. As a public, not‑for‑profit organization, we operate in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct‑care and support staff.
Housing Support Program This program serves adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of serious psychiatric medical illness and lived trauma.
Job Summary The Housing Support Case Manager is a key part of the Housing Support Program, providing case management and psychosocial rehabilitation to help individuals living in permanent subsidized housing maintain housing stability. Under general supervision, the Case Manager must provide the following types of support:
Assistance with housing search, leasing, and move‑in processes
Purchase of initial housing furnishing, deposits, household goods for the one‑time move‑in needs
Safety and wellness checks and housing safety inspections
Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP
Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
Assistance with the annual housing recertification, inspection, or voucher conversion processes
Duties And Responsibilities
Carry a caseload (25‑30 clients) and conduct a minimum of one visit per week per client within the current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
Provide ongoing support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
Complete timely, high‑quality documentation for all service contacts including face‑to‑face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
Meet agency productivity standard of 40 billable hours per month.
Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
Perform additional duties as assigned by team lead/program manager/director.
Working Conditions
Community setting, typically working Monday‑Friday 8:15 am‑5:00 pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation.
Service delivery is in‑person and via telehealth/telephone.
Travel throughout DBHDD Region 3 required.
Ability to use a computer, telephone, fax, copy, and scanning machine.
Must pass a pre‑employment drug screen and background (fingerprint) check, have a valid Georgia driver’s license and motor vehicle record, complete/pass agency‑sponsored defensive driving course, as well as all other agency‑required trainings.
Minimum Qualifications
Bachelor’s degree in a related field (such as human services, psychology, counseling, criminal justice, sociology, or social work) or equivalent education and experience.
One year of experience in a behavioral health setting providing case management/community support service or similar.
Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone.
Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community.
Must have transportation to and from work, strong interpersonal skills, and be a positive team player.
Pre‑employment drug screening and successful completion of a criminal history background check is required.
Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Mental Health Care
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Housing Support Case Manager
role at
Claratel Behavioral Health .
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community‑based behavioral health and developmental disability services organization offering a full range of mental health, developmental disabilities, and substance abuse disorder services to underserved individuals. As a public, not‑for‑profit organization, we operate in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct‑care and support staff.
Housing Support Program This program serves adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of serious psychiatric medical illness and lived trauma.
Job Summary The Housing Support Case Manager is a key part of the Housing Support Program, providing case management and psychosocial rehabilitation to help individuals living in permanent subsidized housing maintain housing stability. Under general supervision, the Case Manager must provide the following types of support:
Assistance with housing search, leasing, and move‑in processes
Purchase of initial housing furnishing, deposits, household goods for the one‑time move‑in needs
Safety and wellness checks and housing safety inspections
Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP
Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
Assistance with the annual housing recertification, inspection, or voucher conversion processes
Duties And Responsibilities
Carry a caseload (25‑30 clients) and conduct a minimum of one visit per week per client within the current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
Provide ongoing support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
Complete timely, high‑quality documentation for all service contacts including face‑to‑face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
Meet agency productivity standard of 40 billable hours per month.
Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
Perform additional duties as assigned by team lead/program manager/director.
Working Conditions
Community setting, typically working Monday‑Friday 8:15 am‑5:00 pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation.
Service delivery is in‑person and via telehealth/telephone.
Travel throughout DBHDD Region 3 required.
Ability to use a computer, telephone, fax, copy, and scanning machine.
Must pass a pre‑employment drug screen and background (fingerprint) check, have a valid Georgia driver’s license and motor vehicle record, complete/pass agency‑sponsored defensive driving course, as well as all other agency‑required trainings.
Minimum Qualifications
Bachelor’s degree in a related field (such as human services, psychology, counseling, criminal justice, sociology, or social work) or equivalent education and experience.
One year of experience in a behavioral health setting providing case management/community support service or similar.
Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone.
Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community.
Must have transportation to and from work, strong interpersonal skills, and be a positive team player.
Pre‑employment drug screening and successful completion of a criminal history background check is required.
Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Mental Health Care
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