De Nigris USA / Food Specialties Trading
Customer Service Manager
De Nigris USA / Food Specialties Trading, Totowa, New Jersey, us, 07512
For over three generations De Nigris family has dedicated itself to the production of vinegar with passion and knowledge, in the tireless search for the best possible quality product. A story which began more than 130 years ago, when Armando De Nigris opened the first vinegar mill in Naples, immediately proving to be a great success with his clients. This spirit of innovation, thanks to the third generation of Master Vinegar Makers, still guides us today and allows us to offer our clients products of excellence, which are appreciated world-wide for their quality and creativity.
Snapshot of the Position The
Customer Service Manager
plays a critical role in supporting both Retail and Industrial customers by managing the
full order lifecycle
from entry through invoicing. This role requires strong attention to detail, effective communication, and close coordination with internal teams to ensure accurate, timely fulfillment and a high level of customer satisfaction. The CSR will also support broader back‑office operations as needed.
Key Relationships Reports to: Import Manager
Based in Totowa, New Jersey. Office presence required.
Areas of Responsibilities Customer & Order Management
Serve as the primary point of contact for assigned retail and industrial customer accounts
Process customer orders accurately via EDI, customer portals, and manual entry
Communicate order status, backorders, shipment tracking, and issue resolution to customers
Review and verify purchase orders, invoices, and shipping documentation for accuracy
Investigate discrepancies, shortages, and short payments; assist with reconciliation and credits
Communicate regularly with the Sales team regarding active projects, customer needs, and new business
Warehouse & Fulfilment Coordination
Track order progress through the warehouse and distribution network, including E-Commerce distribution centers
Prepare and issue work orders for repacking or special handling requirements
Follow up on work order completion and communicate updates to internal stakeholders
Ensure timely and accurate data exchange related to orders, shipments, and invoicing
Inventory Oversight
Monitor inventory at the Totowa facility and NJ-based 3PL to ensure FEFO compliance
Coordinate inventory transfers to Totowa as needed
Work with warehouse and planning teams to address shortages, excess inventory, and replenishment needs
Additional Support & Projects
Support operational and retail service initiatives as requested by the General Manager or Operations Director
Assist with customer documentation requests
Provide support in TraceGains when needed
Key Requirements & Personal Skills Required
2+ years of experience in a customer service, order management, or operations support role
Strong attention to detail with the ability to manage multiple orders and priorities simultaneously
Clear, professional communication skills (written and verbal)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work effectively in a fast‑paced, team‑oriented, in‑office environment
Preferred
Experience supporting retail, industrial, or wholesale customers.
Familiarity with EDI transactions, order portals, or ERP systems.
Experience working with warehouses, logistics providers, or 3PL partners
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
Food and Beverage Services and Food and Beverage Manufacturing
#J-18808-Ljbffr
Snapshot of the Position The
Customer Service Manager
plays a critical role in supporting both Retail and Industrial customers by managing the
full order lifecycle
from entry through invoicing. This role requires strong attention to detail, effective communication, and close coordination with internal teams to ensure accurate, timely fulfillment and a high level of customer satisfaction. The CSR will also support broader back‑office operations as needed.
Key Relationships Reports to: Import Manager
Based in Totowa, New Jersey. Office presence required.
Areas of Responsibilities Customer & Order Management
Serve as the primary point of contact for assigned retail and industrial customer accounts
Process customer orders accurately via EDI, customer portals, and manual entry
Communicate order status, backorders, shipment tracking, and issue resolution to customers
Review and verify purchase orders, invoices, and shipping documentation for accuracy
Investigate discrepancies, shortages, and short payments; assist with reconciliation and credits
Communicate regularly with the Sales team regarding active projects, customer needs, and new business
Warehouse & Fulfilment Coordination
Track order progress through the warehouse and distribution network, including E-Commerce distribution centers
Prepare and issue work orders for repacking or special handling requirements
Follow up on work order completion and communicate updates to internal stakeholders
Ensure timely and accurate data exchange related to orders, shipments, and invoicing
Inventory Oversight
Monitor inventory at the Totowa facility and NJ-based 3PL to ensure FEFO compliance
Coordinate inventory transfers to Totowa as needed
Work with warehouse and planning teams to address shortages, excess inventory, and replenishment needs
Additional Support & Projects
Support operational and retail service initiatives as requested by the General Manager or Operations Director
Assist with customer documentation requests
Provide support in TraceGains when needed
Key Requirements & Personal Skills Required
2+ years of experience in a customer service, order management, or operations support role
Strong attention to detail with the ability to manage multiple orders and priorities simultaneously
Clear, professional communication skills (written and verbal)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work effectively in a fast‑paced, team‑oriented, in‑office environment
Preferred
Experience supporting retail, industrial, or wholesale customers.
Familiarity with EDI transactions, order portals, or ERP systems.
Experience working with warehouses, logistics providers, or 3PL partners
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
Food and Beverage Services and Food and Beverage Manufacturing
#J-18808-Ljbffr