Bilingual Customer Service Representative

Bilingual Customer Service Representative – Florida One Insurance A Full‑Time onsite Bilingual Customer Service Representative in Winter Park, FL will help customers solve insurance questions and manage claims in both English and Spanish. The role offers a competitive salary range from $42,600 to $92,000 annually, plus a benefits package that includes Medical, Dental, Vision, Life Insurance, and Paid Time Off.

Responsibilities

Check emails and voicemails to initiate customer interactions.

Assist clients with inquiries about policies, changes, and claims in English and Spanish.

Field phone calls and greet walk‑in customers.

Collaborate with agents to provide exceptional customer service.

Ensure customers feel informed, supported, and valued.

Qualifications

Fluency in English and Spanish.

Excellent communication and empathy skills.

Problem‑solving ability to resolve customer issues efficiently.

Strong interpersonal skills and a customer‑centric mindset.

Flexibility and adaptability in a fast‑paced environment.

Benefits

Medical, Dental, Vision, Life Insurance

Paid Time Off

Employment Details

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Industry: Motor Vehicle Manufacturing

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