Welbilt Inc.
Tech Service Specialist V (58389) – Welbilt Inc. (Shreveport, LA)
Welbilt Inc., a global leader in high‑performance conveyor ovens for the commercial foodservice market, invites you to grow with us. We value, reward, and celebrate teamwork and innovation.
Overview This role provides technical support for incoming inquiries regarding service and repair issues with supported equipment in the field. Reporting directly to the Manager of Technical Service, you will be based in Shreveport, LA.
Key Responsibilities
Provide technical support on product brand equipment for Service Techs, Service agencies, Sales, and Customers via phone, email, or on‑site visits.
Work closely with Management, Customer Service, Sales, and Engineering to resolve escalated technical support issues around brand equipment in a timely manner.
Review and learn training materials for Call Center and field technician use to install, troubleshoot, and repair Frymaster/Merco equipment.
Resolve customer escalation issues and participate in the on‑call rotation for after‑hours, weekends, and holidays once trained.
Support Service Techs, Service agencies, Sales, and Customers and third‑party sources with inquiries for Frymaster and Merco brands.
Resolve escalated issues from Chain Restaurant locations.
Take opportunities to educate yourself on product lines, service issues, and tools used in this area.
Education & Experience
High School or equivalent.
5‑10 years of Electrical, Technical, or Engineering experience preferred.
Previous field technical experience in relevant field, equipment repair, and maintenance.
Skills & Abilities
Computer usage including MS Office skills – Word, Excel, Outlook.
Ability to communicate well and with tact verbally and in writing.
In‑depth understanding of computer networking (wired and wireless) and basic knowledge of all product lines.
Strong decision‑making and problem‑solving skills.
Strong chain‑management skills.
Working Conditions
Sitting: Extended periods of sitting at a desk or workstation while working on a computer.
Standing/Walking: Occasional need to stand or walk within the office premises.
Lifting/Carrying: Ability to lift and carry office supplies and materials, up to 20 pounds occasionally.
Repetitive Motion: Regular use of hands and fingers for typing, writing, and manipulating office equipment.
Vision: Continuous use of visual acuity for reading documents and computer screens.
Hearing: Ability to hear and communicate effectively with coworkers, clients, and customers in person and over the phone.
Speaking: Clear and concise verbal communication is essential.
Bending/Reaching: Occasional need to bend, stoop, or reach for objects on shelves or in cabinets.
Climbing: Minimal requirement for climbing stairs or using elevators.
Benefits
Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On‑the‑job training and skills development
Basic Life Insurance
Leave Program
Employee Events and more…
Frymaster, a Welbilt brand, creates award‑winning, innovative, commercial fryers that are taking frying technology to a new level.
For more information about Frymaster, visit www.frymaster.com.
For more information about Welbilt, visit www.welbilt.us/Careers.
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Industries and Beverage Services
#J-18808-Ljbffr
Welbilt Inc., a global leader in high‑performance conveyor ovens for the commercial foodservice market, invites you to grow with us. We value, reward, and celebrate teamwork and innovation.
Overview This role provides technical support for incoming inquiries regarding service and repair issues with supported equipment in the field. Reporting directly to the Manager of Technical Service, you will be based in Shreveport, LA.
Key Responsibilities
Provide technical support on product brand equipment for Service Techs, Service agencies, Sales, and Customers via phone, email, or on‑site visits.
Work closely with Management, Customer Service, Sales, and Engineering to resolve escalated technical support issues around brand equipment in a timely manner.
Review and learn training materials for Call Center and field technician use to install, troubleshoot, and repair Frymaster/Merco equipment.
Resolve customer escalation issues and participate in the on‑call rotation for after‑hours, weekends, and holidays once trained.
Support Service Techs, Service agencies, Sales, and Customers and third‑party sources with inquiries for Frymaster and Merco brands.
Resolve escalated issues from Chain Restaurant locations.
Take opportunities to educate yourself on product lines, service issues, and tools used in this area.
Education & Experience
High School or equivalent.
5‑10 years of Electrical, Technical, or Engineering experience preferred.
Previous field technical experience in relevant field, equipment repair, and maintenance.
Skills & Abilities
Computer usage including MS Office skills – Word, Excel, Outlook.
Ability to communicate well and with tact verbally and in writing.
In‑depth understanding of computer networking (wired and wireless) and basic knowledge of all product lines.
Strong decision‑making and problem‑solving skills.
Strong chain‑management skills.
Working Conditions
Sitting: Extended periods of sitting at a desk or workstation while working on a computer.
Standing/Walking: Occasional need to stand or walk within the office premises.
Lifting/Carrying: Ability to lift and carry office supplies and materials, up to 20 pounds occasionally.
Repetitive Motion: Regular use of hands and fingers for typing, writing, and manipulating office equipment.
Vision: Continuous use of visual acuity for reading documents and computer screens.
Hearing: Ability to hear and communicate effectively with coworkers, clients, and customers in person and over the phone.
Speaking: Clear and concise verbal communication is essential.
Bending/Reaching: Occasional need to bend, stoop, or reach for objects on shelves or in cabinets.
Climbing: Minimal requirement for climbing stairs or using elevators.
Benefits
Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On‑the‑job training and skills development
Basic Life Insurance
Leave Program
Employee Events and more…
Frymaster, a Welbilt brand, creates award‑winning, innovative, commercial fryers that are taking frying technology to a new level.
For more information about Frymaster, visit www.frymaster.com.
For more information about Welbilt, visit www.welbilt.us/Careers.
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Industries and Beverage Services
#J-18808-Ljbffr