Hershey Entertainment & Resorts Company
Assistant Front Office Manager
Hershey Entertainment & Resorts Company, Hershey, Pennsylvania, United States, 17033
Front Office Supervisor
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930’s hotel is a Historic Hotel of America and a AAA Four‑Diamond Award winner.
This position is responsible for the organized, efficient operation of the Front Office and Front Services at The Hotel Hershey.
As a full‑time team member, you will enjoy sweet perks like free admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation includes, in addition to the wage you are paid: medical, dental, and vision coverage (starting the first day of the month after you begin), a 401(k) contribution, paid time off, and so much more!
Job Duties
Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, doorpersons, and chauffeurs. *
Supervise and support staff members with verifying the accuracy of guest accounts, guest arrival and check‑out processes, organizing transportation needs, answering phones, running reports, performing accounting functions, and other front office needs. *
Communicate with guests to address billing questions or other inquiries and concerns. Follow up on these opportunities to ensure resolutions effectively meet guest needs, deliver on service excellence, and create memorable guest experiences. *
Manage reservations by blocking rooms and adding or changing reservation details to maximize occupancy and revenue. *
Perform other duties as assigned.
Qualifications
Minimum 2 years of related experience.
18 years of age or older.
2 years Front Office experience.
Must have a valid driver’s license.
Completion of high school or GED.
Post‑employment – RAMP certification.
Knowledge, Skills, and Abilities
Proven employee/guest relations, problem solving, and organization skills.
Ability to work in a busy, fast‑paced environment.
Professional image representative of property image.
Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).
Job Demands
Finger Dexterity – Constant (>67%)
Hand/Eye Coordination – Frequent (34–66%)
Sitting – Occasional
Standing – Constant (>67%)
Walking – Occasional
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Must be able to speak and read English.
May work in an outdoor environment during all types of weather conditions. Must be available to work flexible shifts based on the needs of the operation and guest.
Equal Opportunity Employer Hershey Entertainment and Resorts is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Hospitality
#J-18808-Ljbffr
This position is responsible for the organized, efficient operation of the Front Office and Front Services at The Hotel Hershey.
As a full‑time team member, you will enjoy sweet perks like free admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation includes, in addition to the wage you are paid: medical, dental, and vision coverage (starting the first day of the month after you begin), a 401(k) contribution, paid time off, and so much more!
Job Duties
Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, doorpersons, and chauffeurs. *
Supervise and support staff members with verifying the accuracy of guest accounts, guest arrival and check‑out processes, organizing transportation needs, answering phones, running reports, performing accounting functions, and other front office needs. *
Communicate with guests to address billing questions or other inquiries and concerns. Follow up on these opportunities to ensure resolutions effectively meet guest needs, deliver on service excellence, and create memorable guest experiences. *
Manage reservations by blocking rooms and adding or changing reservation details to maximize occupancy and revenue. *
Perform other duties as assigned.
Qualifications
Minimum 2 years of related experience.
18 years of age or older.
2 years Front Office experience.
Must have a valid driver’s license.
Completion of high school or GED.
Post‑employment – RAMP certification.
Knowledge, Skills, and Abilities
Proven employee/guest relations, problem solving, and organization skills.
Ability to work in a busy, fast‑paced environment.
Professional image representative of property image.
Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).
Job Demands
Finger Dexterity – Constant (>67%)
Hand/Eye Coordination – Frequent (34–66%)
Sitting – Occasional
Standing – Constant (>67%)
Walking – Occasional
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Must be able to speak and read English.
May work in an outdoor environment during all types of weather conditions. Must be available to work flexible shifts based on the needs of the operation and guest.
Equal Opportunity Employer Hershey Entertainment and Resorts is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Hospitality
#J-18808-Ljbffr