Ohio
Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications
Report In Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)
THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK
Perks of Working for the Ohio Department of Public Safety
Multiple pay increases over your first years of service!
Free Parking!
Free onsite Gym!
Onsite Cafeteria!
What You'll Do as a Customer Service Manager
Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff.
Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions.
Research, investigate & process consumers inquiries & provide information.
Click here to see the full position description.
Minimum Qualifications
12 months training or 12 months experience in departmental operations & programs, policies & procedures for assigned agency.
12 months training or 12 months experience in federal & state laws regarding operation of assigned agency.
1 course or 3 months experience in public relations.
1 course or 3 months experience in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making.
1 course or 3 months experience in public speaking, speech or communication.
6 months training or 6 months experience in supervisory principles/techniques.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skill: Customer Service
#J-18808-Ljbffr
THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK
Perks of Working for the Ohio Department of Public Safety
Multiple pay increases over your first years of service!
Free Parking!
Free onsite Gym!
Onsite Cafeteria!
What You'll Do as a Customer Service Manager
Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff.
Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions.
Research, investigate & process consumers inquiries & provide information.
Click here to see the full position description.
Minimum Qualifications
12 months training or 12 months experience in departmental operations & programs, policies & procedures for assigned agency.
12 months training or 12 months experience in federal & state laws regarding operation of assigned agency.
1 course or 3 months experience in public relations.
1 course or 3 months experience in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making.
1 course or 3 months experience in public speaking, speech or communication.
6 months training or 6 months experience in supervisory principles/techniques.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skill: Customer Service
#J-18808-Ljbffr