Mindlance
Office Administrative and Customer Support - Supply Center Specialist
Mindlance, Frankfort, Kentucky, United States
Supply Center Specialist Job Description
Position Objective
As a Supply Center Specialist, you will deliver a best‑in‑class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on‑site operations. Serving as the primary point of contact for Thermo Fisher’s on‑site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.
Essential Functions
Provide exceptional customer service by building strong relationships with on‑site scientists, lab managers, and procurement teams to anticipate needs and resolve product‑related inquiries quickly.
Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant IPv4, and reflective of Thermo Fisher’s brand.
Support growth initiatives by identifying new product opportunities and implementing on‑site promotions, product shows, and customer engagement events.
Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment; may analyze purchasing trends through Supply Center reporting to identify market share opportunities.
Implement and assist with product shows, seminars, and other on‑site promotional events.
Complete all required training.
Perform other related duties as needed, including training and onboarding of new Supply Center Service Representatives.
Education
Required – High school diploma.
Desirable_EMAIL – Bachelor’s degree in Science (not required).
Experience & Attributes
Minimum 1 year of proven experience in customer service, retail, sales, research & development, or a related field.
Organized, attention to detail and ability to work autonomously.
Customer‑centric with the ability to quickly pick up customer requirements and respond promptly.
Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
Demonstrates a sense of urgency, contagious optimism, and a “can‑do” demeanor.
Innovative and never satisfied with the status quo.
Greet challenges and change as an opportunity.
Has courage and confidence to try new things and learn from mistakes.
Encourages, motivates, and collaborates with others.
Builds effective partnerships with customers and colleagues.
Working Conditions
Work hours must be performed during normal business hours to match delivery times and customer hours.
Daily car travel to and from account locations is required; mileage is reimbursed.Required to be able to lift up to 15 lbs.
May be required to stand for long periods of time while performing work duties. \ Ye_sacrifice EEO Mindlance is an Equal Opportunity Employeremene and does not discriminate in tere employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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Essential Functions
Provide exceptional customer service by building strong relationships with on‑site scientists, lab managers, and procurement teams to anticipate needs and resolve product‑related inquiries quickly.
Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant IPv4, and reflective of Thermo Fisher’s brand.
Support growth initiatives by identifying new product opportunities and implementing on‑site promotions, product shows, and customer engagement events.
Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment; may analyze purchasing trends through Supply Center reporting to identify market share opportunities.
Implement and assist with product shows, seminars, and other on‑site promotional events.
Complete all required training.
Perform other related duties as needed, including training and onboarding of new Supply Center Service Representatives.
Education
Required – High school diploma.
Desirable_EMAIL – Bachelor’s degree in Science (not required).
Experience & Attributes
Minimum 1 year of proven experience in customer service, retail, sales, research & development, or a related field.
Organized, attention to detail and ability to work autonomously.
Customer‑centric with the ability to quickly pick up customer requirements and respond promptly.
Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
Demonstrates a sense of urgency, contagious optimism, and a “can‑do” demeanor.
Innovative and never satisfied with the status quo.
Greet challenges and change as an opportunity.
Has courage and confidence to try new things and learn from mistakes.
Encourages, motivates, and collaborates with others.
Builds effective partnerships with customers and colleagues.
Working Conditions
Work hours must be performed during normal business hours to match delivery times and customer hours.
Daily car travel to and from account locations is required; mileage is reimbursed.Required to be able to lift up to 15 lbs.
May be required to stand for long periods of time while performing work duties. \ Ye_sacrifice EEO Mindlance is an Equal Opportunity Employeremene and does not discriminate in tere employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
#J-18808-Ljbffr