Johnson & Johnson MedTech
Material Handler and Customer Experience Support Specialist
Johnson & Johnson MedTech, Madison, Wisconsin, us, 53774
Material Handler and Customer Experience Support Specialist
Johnson & Johnson MedTech is seeking a Material Handler and Customer Experience Support Specialist to support the NEUWAVE advanced microwave ablation platform in Madison, Wisconsin. The role involves processing product orders, handling returns, providing customer service via phone and email, and supporting warehouse operations including forklift use.
Quantum Surgical Incorporated has entered into an agreement with Johnson & Johnson to acquire the NEUWAVE business. The transaction is expected to close in Q1 2026. Upon completion, you will be an employee of Quantum Surgical Incorporated, and your employment will be governed by their processes, programs, policies, and benefit plans.
Duties & Responsibilities
Package, process, and manage customer orders and returns with accuracy and compliance.
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Utilize forklift to move and stock inventory across warehouses.
Maintain data integrity in ERP systems and resolve discrepancies promptly.
Communicate order status updates to customers and internal stakeholders.
Assist with inventory checks and backorder management to minimize delays.
Stock and pick orders for various production areas.
Investigate and resolve customer complaints, ensuring a positive resolution experience.
Document all interactions and maintain accurate records.
Escalate issues requiring evaluation to the quality team.
Understand and follow complaint procedures.
Develop and maintain a high degree of knowledge of the entire product portfolio.
Communicate business‑related issues or opportunities to management.
Ensure personal compliance with all federal, state, local, and company regulations, policies, and procedures.
Perform other duties assigned as needed.
Key Job Responsibilities
Follow company policies and procedures related to the area of responsibility.
Complete required training within the allotted time period.
Adhere to safety policies to maintain a safe operating environment.
Experience and Education
High school diploma or equivalent (Associate’s degree desired).
2–4 years of experience in the medical device industry (preferred).
Forklift experience (preferred).
Previous customer service experience (preferred).
Experience with ERP systems (desired).
Ability to work a standard schedule Monday – Friday 8:00 am to 5:00 pm.
Required Knowledge, Skills, Abilities, Certifications, and Licenses
Coordinate and execute a high volume of diverse assignments with strong attention to detail and quality.
Strong customer‑service skills and excellent interpersonal, oral, and written communication skills.
Curious, driven, and willing to challenge processes and ask thoughtful questions.
Demonstrated ability to manage working relationships positively.
Ability to work independently and collaboratively.
Proficient with basic computer software (Word, Excel, PowerPoint, Outlook).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected by veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
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Quantum Surgical Incorporated has entered into an agreement with Johnson & Johnson to acquire the NEUWAVE business. The transaction is expected to close in Q1 2026. Upon completion, you will be an employee of Quantum Surgical Incorporated, and your employment will be governed by their processes, programs, policies, and benefit plans.
Duties & Responsibilities
Package, process, and manage customer orders and returns with accuracy and compliance.
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Utilize forklift to move and stock inventory across warehouses.
Maintain data integrity in ERP systems and resolve discrepancies promptly.
Communicate order status updates to customers and internal stakeholders.
Assist with inventory checks and backorder management to minimize delays.
Stock and pick orders for various production areas.
Investigate and resolve customer complaints, ensuring a positive resolution experience.
Document all interactions and maintain accurate records.
Escalate issues requiring evaluation to the quality team.
Understand and follow complaint procedures.
Develop and maintain a high degree of knowledge of the entire product portfolio.
Communicate business‑related issues or opportunities to management.
Ensure personal compliance with all federal, state, local, and company regulations, policies, and procedures.
Perform other duties assigned as needed.
Key Job Responsibilities
Follow company policies and procedures related to the area of responsibility.
Complete required training within the allotted time period.
Adhere to safety policies to maintain a safe operating environment.
Experience and Education
High school diploma or equivalent (Associate’s degree desired).
2–4 years of experience in the medical device industry (preferred).
Forklift experience (preferred).
Previous customer service experience (preferred).
Experience with ERP systems (desired).
Ability to work a standard schedule Monday – Friday 8:00 am to 5:00 pm.
Required Knowledge, Skills, Abilities, Certifications, and Licenses
Coordinate and execute a high volume of diverse assignments with strong attention to detail and quality.
Strong customer‑service skills and excellent interpersonal, oral, and written communication skills.
Curious, driven, and willing to challenge processes and ask thoughtful questions.
Demonstrated ability to manage working relationships positively.
Ability to work independently and collaboratively.
Proficient with basic computer software (Word, Excel, PowerPoint, Outlook).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected by veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
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