Blue Cross and Blue Shield of Kansas
Customer Experience Representative
Blue Cross and Blue Shield of Kansas, Topeka, Kansas, United States, 66652
Customer Experience Representative – Blue Cross & Blue Shield of Kansas
Posted: 1 day ago. Remote available. Applicants must reside in Kansas or Missouri or be willing to relocate.
The role provides a world‑class customer service experience resolving complex inquiries from members, employers, and providers. The candidate works remotely or onsite per the Telecommuting Policy.
Compensation: $20.96‑$26.20 per hour (non‑exempt grade 11). Salary range is a good‑faith estimate and may vary.
Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and e‑mail communication.
Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
Work with peers, other departments, and leadership to find appropriate solutions to problems.
Perform assigned job‑related duties and special projects.
Conduct research using various channels while simultaneously listening, talking, typing, and researching.
Maintain a rigid schedule with regular, predictable attendance.
Knowledge, Skills & Abilities
Effective communication skills to resolve complex inquiries and complaints.
Positive interaction with internal and external customers, demonstrating empathy, adaptability, problem‑solving, and listening skills.
Analytical and problem‑solving skills to diagnose problems and recommend effective solutions.
Time‑management skills to respond promptly to inquiries.
Technical skills to use computer programs and troubleshoot simple computer issues.
Comfortable working independently in a structured environment.
Diploma or equivalent required. College or continuing education in communications and/or medical fields preferred.
Two years of navigating multiple computer systems and two years of customer service experience required.
License Requirements General employment does not require a Kansas Department of Insurance license; however, if an employee is trained to handle direct enrolled calls (excluding service‑only calls), they must obtain and maintain an active Kansas insurance license.
Education and Experience
High school diploma or equivalent (required).
College or continuing education courses in communications and/or medical related fields (preferred).
Two years of navigating multiple computer systems.
Two years of customer service experience.
Physical Requirements
Communicate by telephone 95 % of the workday.
Use a personal computer in a stationary position at least 95 % of the workday.
Benefits & Perks
EPIP incentive pay program.
Health, vision, dental insurance.
Six weeks paid parental leave for new mothers and fathers.
Fertility and adoption assistance.
Two weeks paid caregiver leave.
5 % 401(k) plan matching.
Tuition reimbursement.
Health & fitness benefits, discounts, and resources.
Our Commitment to Connection and Belonging Blue Cross & Blue Shield of Kansas is committed to fostering a culture of connection and belonging, built on mutual respect. We provide equal employment opportunities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Insurance
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Posted: 1 day ago. Remote available. Applicants must reside in Kansas or Missouri or be willing to relocate.
The role provides a world‑class customer service experience resolving complex inquiries from members, employers, and providers. The candidate works remotely or onsite per the Telecommuting Policy.
Compensation: $20.96‑$26.20 per hour (non‑exempt grade 11). Salary range is a good‑faith estimate and may vary.
Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and e‑mail communication.
Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
Work with peers, other departments, and leadership to find appropriate solutions to problems.
Perform assigned job‑related duties and special projects.
Conduct research using various channels while simultaneously listening, talking, typing, and researching.
Maintain a rigid schedule with regular, predictable attendance.
Knowledge, Skills & Abilities
Effective communication skills to resolve complex inquiries and complaints.
Positive interaction with internal and external customers, demonstrating empathy, adaptability, problem‑solving, and listening skills.
Analytical and problem‑solving skills to diagnose problems and recommend effective solutions.
Time‑management skills to respond promptly to inquiries.
Technical skills to use computer programs and troubleshoot simple computer issues.
Comfortable working independently in a structured environment.
Diploma or equivalent required. College or continuing education in communications and/or medical fields preferred.
Two years of navigating multiple computer systems and two years of customer service experience required.
License Requirements General employment does not require a Kansas Department of Insurance license; however, if an employee is trained to handle direct enrolled calls (excluding service‑only calls), they must obtain and maintain an active Kansas insurance license.
Education and Experience
High school diploma or equivalent (required).
College or continuing education courses in communications and/or medical related fields (preferred).
Two years of navigating multiple computer systems.
Two years of customer service experience.
Physical Requirements
Communicate by telephone 95 % of the workday.
Use a personal computer in a stationary position at least 95 % of the workday.
Benefits & Perks
EPIP incentive pay program.
Health, vision, dental insurance.
Six weeks paid parental leave for new mothers and fathers.
Fertility and adoption assistance.
Two weeks paid caregiver leave.
5 % 401(k) plan matching.
Tuition reimbursement.
Health & fitness benefits, discounts, and resources.
Our Commitment to Connection and Belonging Blue Cross & Blue Shield of Kansas is committed to fostering a culture of connection and belonging, built on mutual respect. We provide equal employment opportunities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Insurance
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