Blue Cross and Blue Shield of Kansas
Customer Experience Representative
Blue Cross and Blue Shield of Kansas, Lawrence, Kansas, us, 66045
Customer Experience Representative
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mengenBlue Leslie Cross and Blue Shield of Kansas We are looking for a dedicated customer service professional to deliver world‑class service to members, employers, and providers. Eligible to work remotely or onsite in accordance with our Telecommuting Policy; applicants must reside in Kansas or Missouri or be willing to relocate. Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication regarding contract benefits, eligibility, coverage, plan changes, payments, claims, prior authorization, appeals, and complaints. Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements. Work with peers, other departments, and leadership to find appropriate solutions to problems. Perform assigned job‑related duties as required, including special projects. Knowledge, Skills & Abilities
Effective communication skills to resolve complex inquiries and complaints. Ability to interact positively with internal and external customers, demonstrating empathy, adaptability, problem solving, and listening skills. Analytical and problem‑solving skills to diagnose problems and recommend effective solutions. Ability to listen, talk, type, and perform research simultaneously using multiple research channels. Time‑management skills to respond to customer inquiries promptly. Technical skills to use computer programs and troubleshoot simple computer issues. Comfortable working independently in a structured environment; adherence to a rigid schedule and regular attendance. License Requirements
A license from the Kansas Department of Insurance is not required for general employment. However, if a candidate is trained to handle direct enrolled calls (excluding strictly service‑only calls), they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance. Training
Upon completion of training, the candidate will have a working knowledge of Blue Cross and Blue Shield of Kansas customer service systems. Detailed knowledge of contracts, benefits, and enrollment regulations is required. Qualifications
Required: High school diploma or equivalent. Preferred: College or continuing education courses in communications or medical‑related fields. Two years of navigating multiple computer systems. Two years of customer service experience. Physical requirement: Communicate by telephone 95% of the workday; use a personal computer in a stationary position at least 95% of the workday. Benefits & Perks
Competitive base compensation with incentive pay program (EPIP). Health, vision, and dental insurance. 6 weeks paid parental leave for new mothersPLAN and fathers. Fertility and adoption assistance. 2 weeks paid caregiver leave. 5% 401(k) plan matching. Tuition reimbursement. Health & fitness benefits, discounts, and resources. Our Commitment to Connection and Belonging: At Blue Cross and Blue Shield of Kansas, we foster a culture of connection and belonging, where mutual respect is the foundation of our workplace. We provide equal employment.HTML opportunities.
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at
mengenBlue Leslie Cross and Blue Shield of Kansas We are looking for a dedicated customer service professional to deliver world‑class service to members, employers, and providers. Eligible to work remotely or onsite in accordance with our Telecommuting Policy; applicants must reside in Kansas or Missouri or be willing to relocate. Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication regarding contract benefits, eligibility, coverage, plan changes, payments, claims, prior authorization, appeals, and complaints. Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements. Work with peers, other departments, and leadership to find appropriate solutions to problems. Perform assigned job‑related duties as required, including special projects. Knowledge, Skills & Abilities
Effective communication skills to resolve complex inquiries and complaints. Ability to interact positively with internal and external customers, demonstrating empathy, adaptability, problem solving, and listening skills. Analytical and problem‑solving skills to diagnose problems and recommend effective solutions. Ability to listen, talk, type, and perform research simultaneously using multiple research channels. Time‑management skills to respond to customer inquiries promptly. Technical skills to use computer programs and troubleshoot simple computer issues. Comfortable working independently in a structured environment; adherence to a rigid schedule and regular attendance. License Requirements
A license from the Kansas Department of Insurance is not required for general employment. However, if a candidate is trained to handle direct enrolled calls (excluding strictly service‑only calls), they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance. Training
Upon completion of training, the candidate will have a working knowledge of Blue Cross and Blue Shield of Kansas customer service systems. Detailed knowledge of contracts, benefits, and enrollment regulations is required. Qualifications
Required: High school diploma or equivalent. Preferred: College or continuing education courses in communications or medical‑related fields. Two years of navigating multiple computer systems. Two years of customer service experience. Physical requirement: Communicate by telephone 95% of the workday; use a personal computer in a stationary position at least 95% of the workday. Benefits & Perks
Competitive base compensation with incentive pay program (EPIP). Health, vision, and dental insurance. 6 weeks paid parental leave for new mothersPLAN and fathers. Fertility and adoption assistance. 2 weeks paid caregiver leave. 5% 401(k) plan matching. Tuition reimbursement. Health & fitness benefits, discounts, and resources. Our Commitment to Connection and Belonging: At Blue Cross and Blue Shield of Kansas, we foster a culture of connection and belonging, where mutual respect is the foundation of our workplace. We provide equal employment.HTML opportunities.
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