Blue Cross and Blue Shield of Kansas
Customer Experience Representative
Blue Cross and Blue Shield of Kansas, Dodge City, Kansas, United States, 67801
Customer Experience Representative
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Blue Cross and Blue Shield of Kansas
This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate. Hiring begins April 13, 2026.
We offer a total rewards package that promotes family first, professional growth opportunities, a dynamic work environment, trust, and stability.
What you’ll do Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication regarding contract benefits, eligibility, coverage, plan changes, payments, claims, prior authorization, appeals, and complaints.
Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
Work with peers, other departments, and leadership to find appropriate solutions to problems.
Perform assigned job‑related duties as required, including any special projects.
Knowledge/Skills/Abilities
Effective communication skills to resolve complex inquiries and complaints.
Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
Analytical and problem‑solving skills to diagnose problems and recommend effective solutions.
Ability to listen, talk, type, and perform research simultaneously using various research channels.
Time‑management skills to respond to customer inquiries promptly.
Technical skills to effectively use computer programs and troubleshoot simple computer issues.
Must be comfortable working independently in a structured environment.
Ability to adhere to a rigid schedule and have regular and predictable attendance.
License from the Kansas Department of Insurance not required for general employment; however, those trained to handle direct enrolled calls (excluding strictly service‑only calls) will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance upon completion of training.
Working knowledge of Blue Cross and Blue Shield of Kansas customer service systems required after training.
Detailed knowledge of contracts, benefits, and enrollment regulations required.
Education and Experience
High school diploma or equivalent. (Required)
College or continuing education courses in communications and/or medical related fields (Preferred).
Two years of navigating multiple computer systems.
Two years of customer service experience.
Physical Requirements
Communicate by telephone 95% of the workday.
Use a personal computer in a stationary position at least 95% of the workday.
Benefits & Perks
Competitive base compensation ranging from $20.96 to $26.20 per hour (grade 11).
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources.
Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities.
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at
Blue Cross and Blue Shield of Kansas
This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate. Hiring begins April 13, 2026.
We offer a total rewards package that promotes family first, professional growth opportunities, a dynamic work environment, trust, and stability.
What you’ll do Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication regarding contract benefits, eligibility, coverage, plan changes, payments, claims, prior authorization, appeals, and complaints.
Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
Work with peers, other departments, and leadership to find appropriate solutions to problems.
Perform assigned job‑related duties as required, including any special projects.
Knowledge/Skills/Abilities
Effective communication skills to resolve complex inquiries and complaints.
Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
Analytical and problem‑solving skills to diagnose problems and recommend effective solutions.
Ability to listen, talk, type, and perform research simultaneously using various research channels.
Time‑management skills to respond to customer inquiries promptly.
Technical skills to effectively use computer programs and troubleshoot simple computer issues.
Must be comfortable working independently in a structured environment.
Ability to adhere to a rigid schedule and have regular and predictable attendance.
License from the Kansas Department of Insurance not required for general employment; however, those trained to handle direct enrolled calls (excluding strictly service‑only calls) will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance upon completion of training.
Working knowledge of Blue Cross and Blue Shield of Kansas customer service systems required after training.
Detailed knowledge of contracts, benefits, and enrollment regulations required.
Education and Experience
High school diploma or equivalent. (Required)
College or continuing education courses in communications and/or medical related fields (Preferred).
Two years of navigating multiple computer systems.
Two years of customer service experience.
Physical Requirements
Communicate by telephone 95% of the workday.
Use a personal computer in a stationary position at least 95% of the workday.
Benefits & Perks
Competitive base compensation ranging from $20.96 to $26.20 per hour (grade 11).
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources.
Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities.
#J-18808-Ljbffr