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Lorygen Group

Customer Service Representative (CSR)

Lorygen Group, Culver City, California, United States, 90232

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5 days ago Be among the first 25 applicants

This range is provided by Lorygen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $48,500.00/yr - $59,000.00/yr

About Us At Lorygen Group, we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy, creativity, and technology.

Job Summary We are currently seeking a reliable and customer‑focused

Customer Service Representative

to join our on‑site team in Culver City. The Customer Service Representative will serve as a primary point of contact for clients, providing timely assistance, answering questions, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams.

Key Responsibilities

Respond to client inquiries via phone, email, and other communication channels in a professional manner

Assist clients with service‑related questions, updates, and basic troubleshooting

Maintain accurate records of customer interactions and requests

Coordinate with internal teams to resolve client concerns efficiently

Follow company processes to ensure consistent and high-quality service

Support administrative and customer‑related tasks as needed

Qualifications

High school diploma or equivalent (required)

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Proficiency with basic computer systems and CRM tools

Reliable, professional, and customer‑focused attitude

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development and growth

Collaborative and innovative work environment

W2 Employee Status

Seniority level Entry level

Employment type Full‑time

Job function Customer Service

Industries Business Consulting and Services

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