SupportFinity™
Customer Service Representative (CSR)
SupportFinity™, Culver City, California, United States, 90232
About Us
At Lorygen Group, we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy, creativity, and technology.
Job Summary
We are currently seeking a reliable and customer‑focused
Customer Service Representative
to join our on‑site team in Culver City. The Customer Service Representative will serve as a primary point of contact for clients, providing timely assistance, answering questions, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams. Key Responsibilities
Respond to client inquiries via phone, email, and other communication channels in a professional manner Assist clients with service‑related questions, updates, and basic troubleshooting Maintain accurate records of customer interactions and requests Coordinate with internal teams to resolve client concerns efficiently Follow company processes to ensure consistent and high‑quality service Support administrative and customer‑related tasks as needed Qualifications
High school diploma or equivalent (required) Strong verbal and written communication skills Ability to multitask and manage time effectively Proficiency with basic computer systems and CRM tools Reliable, professional, and customer‑focused attitude Benefits
Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and growth Collaborative and innovative work environment W2 Employee Status
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We are currently seeking a reliable and customer‑focused
Customer Service Representative
to join our on‑site team in Culver City. The Customer Service Representative will serve as a primary point of contact for clients, providing timely assistance, answering questions, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams. Key Responsibilities
Respond to client inquiries via phone, email, and other communication channels in a professional manner Assist clients with service‑related questions, updates, and basic troubleshooting Maintain accurate records of customer interactions and requests Coordinate with internal teams to resolve client concerns efficiently Follow company processes to ensure consistent and high‑quality service Support administrative and customer‑related tasks as needed Qualifications
High school diploma or equivalent (required) Strong verbal and written communication skills Ability to multitask and manage time effectively Proficiency with basic computer systems and CRM tools Reliable, professional, and customer‑focused attitude Benefits
Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and growth Collaborative and innovative work environment W2 Employee Status
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