automotiveMastermind Inc.
Relationship Manager – automotiveMastermind
About The Role
Grade Level (for internal use): 09
Ideal candidates reside in the Detroit, Michigan area. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
Responsibilities
Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in your area through regular monthly performance visits as well as the same to the regional team.
Serve as first point of contact for our handling dealerships issues and follow up on those that have been escalated.
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts.
This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
Responsible for the retention of 20+ accounts.
Who You Are
Bachelor’s degree in Business, Management, Marketing or a related field.
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and are at ease with technology.
Think quickly on your feet and handle ambiguity.
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
Know how to establish rapport and develop meaningful relationships with your clients.
Negotiate effectively, finding the win-win solution to problems.
Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way.
Ability to perform as part of a larger team and work independently to schedule and prioritize your work.
Regularly assess your own performance and adapt your work to achieve better results.
Must believe in what you do and feel a vested interest in the company’s success.
This role requires 80%-100% travel within the region and nationally as needed. A valid driver license with no restrictions is required to perform the job.
Compensation and Benefits S&P Global states that the anticipated base salary range for this position is $90,000-$100,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here: https://spgbenefits.com/benefit-summaries/us
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
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Ideal candidates reside in the Detroit, Michigan area. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
Responsibilities
Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in your area through regular monthly performance visits as well as the same to the regional team.
Serve as first point of contact for our handling dealerships issues and follow up on those that have been escalated.
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts.
This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
Responsible for the retention of 20+ accounts.
Who You Are
Bachelor’s degree in Business, Management, Marketing or a related field.
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
Significant experience working with CRM tools and are at ease with technology.
Think quickly on your feet and handle ambiguity.
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
Know how to establish rapport and develop meaningful relationships with your clients.
Negotiate effectively, finding the win-win solution to problems.
Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way.
Ability to perform as part of a larger team and work independently to schedule and prioritize your work.
Regularly assess your own performance and adapt your work to achieve better results.
Must believe in what you do and feel a vested interest in the company’s success.
This role requires 80%-100% travel within the region and nationally as needed. A valid driver license with no restrictions is required to perform the job.
Compensation and Benefits S&P Global states that the anticipated base salary range for this position is $90,000-$100,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here: https://spgbenefits.com/benefit-summaries/us
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
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