Kroger Mountain View Foods
e-COMMERCE/CLERK
Kroger Mountain View Foods, University Place, Washington, United States, 98467
Job Description
Select and gather products for customers' online orders with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
Initiate and complete selection process for customers’ online orders
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Scan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customer’s order at time of pick-up
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor
Inspect equipment and notify store e‑Commerce supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Learn and adapt to new and improved processes
Assist in training new e‑Commerce team members
Meet/exceed productivity standards
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Qualifications
Ability to work without supervision
Ability to read shelf tags
Excellent oral/written communication skills
Basic math skills (i.e., counting, addition, and subtraction)
Desired Qualifications
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Benefits The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
Valuable associate discounts on purchases, including food, travel, technology and so much more
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways
Health & Well‑being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements
Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
Associate discounts
Growth And Development Benefits
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Dairy Product Manufacturing
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Responsibilities
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
Initiate and complete selection process for customers’ online orders
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Scan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customer’s order at time of pick-up
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor
Inspect equipment and notify store e‑Commerce supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Learn and adapt to new and improved processes
Assist in training new e‑Commerce team members
Meet/exceed productivity standards
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Qualifications
Ability to work without supervision
Ability to read shelf tags
Excellent oral/written communication skills
Basic math skills (i.e., counting, addition, and subtraction)
Desired Qualifications
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Benefits The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
Valuable associate discounts on purchases, including food, travel, technology and so much more
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways
Health & Well‑being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements
Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
Associate discounts
Growth And Development Benefits
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Dairy Product Manufacturing
#J-18808-Ljbffr