HCA Healthcare
Join to apply for the
Patient Logistics Specialist
role at
HCA Healthcare .
Do you want to join an organization that invests in you as a Patient Logistics Specialist? At Medical City Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Education and skill requirements may vary by location.
Responsibilities
Respond to phone calls with a sense of urgency and demonstrating good customer service skills.
Gather initial information required to open new call(s) and prepare clinical information packets to provide to clinicians for assessment and next steps in advancing patient care.
Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
Help locate available resources and coordinate information to support patient disposition and or admissions to appropriate unit/facility.
Maintain an active inventory of bed availability within the community for non‑HCA bed placements and admissions.
Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
Assist in scheduling and prioritizing discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable).
Qualifications
Associate degree or higher preferred.
Experience in an acute care setting (e.g., Hospital Unit Secretary) – highly preferred in an ED.
Understanding of how patient populations move through a hospital setting and healthcare organizations.
Experience in Behavioral Health (e.g., Behavioral Health Tech).
Good communication skills, verbal and written.
Strong organizational skills and ability to manage multiple tasks.
Proficiency and understanding of medical terminology.
Scheduling Requirements
12‑Hour shifts – required.
Flexibility in scheduling – required.
Rotating weekends – required.
Holiday shifts – required.
Must live within 60 miles of a Patient Logistics Center Facility – PLC locations include Richmond, VA 23225; Jacksonville, FL 32216; Tamarac, FL 33321; Plano, TX 75075; or Denver, CO 80237 – required.
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Corporate employees enjoy a solid foundation for success with market‑rate compensation, continuing education, and career advancement opportunities.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Patient Logistics Specialist
role at
HCA Healthcare .
Do you want to join an organization that invests in you as a Patient Logistics Specialist? At Medical City Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Education and skill requirements may vary by location.
Responsibilities
Respond to phone calls with a sense of urgency and demonstrating good customer service skills.
Gather initial information required to open new call(s) and prepare clinical information packets to provide to clinicians for assessment and next steps in advancing patient care.
Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
Help locate available resources and coordinate information to support patient disposition and or admissions to appropriate unit/facility.
Maintain an active inventory of bed availability within the community for non‑HCA bed placements and admissions.
Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
Assist in scheduling and prioritizing discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable).
Qualifications
Associate degree or higher preferred.
Experience in an acute care setting (e.g., Hospital Unit Secretary) – highly preferred in an ED.
Understanding of how patient populations move through a hospital setting and healthcare organizations.
Experience in Behavioral Health (e.g., Behavioral Health Tech).
Good communication skills, verbal and written.
Strong organizational skills and ability to manage multiple tasks.
Proficiency and understanding of medical terminology.
Scheduling Requirements
12‑Hour shifts – required.
Flexibility in scheduling – required.
Rotating weekends – required.
Holiday shifts – required.
Must live within 60 miles of a Patient Logistics Center Facility – PLC locations include Richmond, VA 23225; Jacksonville, FL 32216; Tamarac, FL 33321; Plano, TX 75075; or Denver, CO 80237 – required.
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Corporate employees enjoy a solid foundation for success with market‑rate compensation, continuing education, and career advancement opportunities.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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