CMC Hotels
PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill
CMC Hotels, Durham, North Carolina, United States, 27703
PIC-Front Office Supervisor – Springhill Suites Durham / Chapel Hill
Join CMC Hotels as a Front Office Supervisor at Springhill Suites Durham / Chapel Hill. This role is essential to maintaining guest satisfaction standards while training, coaching, and guiding the front desk team.
Benefits
Competitive wages based on experience
Quarterly cash bonuses
Paid vacation
Holiday pay
Medical, dental, vision insurance
Sick leave
401(k)
Life insurance
Short‑term disability
Marriott hotel discounts
Job Duties
Supervise front‑office operations, working shifts as required and assisting, training, coaching, and guiding the front‑desk team.
Interface with previous‑shift supervisors and managers to receive updates on hotel activities.
Provide efficient check‑in/check‑out service.
Demonstrate knowledge of hotel property and in‑house events.
Inform guests about hotel policies, amenities, and services.
Assist in attaining monthly brand‑standard goals for customer service, employee training, and brand recognition.
Schedule front‑desk associates, keeping hours within budget and controlling overtime through manpower reporting.
Ensure compliance with standard operating procedures, dress code policy, and uniform requirements.
Resolve issues, coach, counsel, and mentor the front‑desk team for high‑quality operations.
Maintain positive leadership, inspiring team members to exceed standards.
Oversee flagging of checking in/out procedures and be familiar with all three working shifts, including the Night Audit shift.
Serve as a role model of expertise, sharing knowledge to inspire the front office team.
Ensure brand quality standards and requirements are met daily.
Guarantee security for customers, employees, and property assets.
Execute additional tasks or duties as assigned by hotel management to support property operation.
Requirements
Minimum 1 year of hotel experience.
Self‑motivated, able to work independently.
Strong work ethic and desire to succeed.
Clean background check and reliable transportation.
Solid basic accounting and math skills, comfortable with computers, excellent customer service and communication skills.
Availability to work any shift from 7:00 am to 12:00 am and weekends.
Seniority Level Not applicable
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology; Hospitality industry
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Benefits
Competitive wages based on experience
Quarterly cash bonuses
Paid vacation
Holiday pay
Medical, dental, vision insurance
Sick leave
401(k)
Life insurance
Short‑term disability
Marriott hotel discounts
Job Duties
Supervise front‑office operations, working shifts as required and assisting, training, coaching, and guiding the front‑desk team.
Interface with previous‑shift supervisors and managers to receive updates on hotel activities.
Provide efficient check‑in/check‑out service.
Demonstrate knowledge of hotel property and in‑house events.
Inform guests about hotel policies, amenities, and services.
Assist in attaining monthly brand‑standard goals for customer service, employee training, and brand recognition.
Schedule front‑desk associates, keeping hours within budget and controlling overtime through manpower reporting.
Ensure compliance with standard operating procedures, dress code policy, and uniform requirements.
Resolve issues, coach, counsel, and mentor the front‑desk team for high‑quality operations.
Maintain positive leadership, inspiring team members to exceed standards.
Oversee flagging of checking in/out procedures and be familiar with all three working shifts, including the Night Audit shift.
Serve as a role model of expertise, sharing knowledge to inspire the front office team.
Ensure brand quality standards and requirements are met daily.
Guarantee security for customers, employees, and property assets.
Execute additional tasks or duties as assigned by hotel management to support property operation.
Requirements
Minimum 1 year of hotel experience.
Self‑motivated, able to work independently.
Strong work ethic and desire to succeed.
Clean background check and reliable transportation.
Solid basic accounting and math skills, comfortable with computers, excellent customer service and communication skills.
Availability to work any shift from 7:00 am to 12:00 am and weekends.
Seniority Level Not applicable
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology; Hospitality industry
#J-18808-Ljbffr