Carvana
Customer Service Representative / Customer Advocate – Carvana
Join our team of Advocates working in person at our Tempe headquarters! As a Customer Care Advocate you’ll revolutionize the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion.
About the Role As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:
Create exceptional experiences by building genuine relationships with customers, guiding them through their car‑buying or selling journey with empathy and expertise (via inbound and outbound calls).
Adapt and thrive in our fast‑paced environment, demonstrating resilience and embracing new challenges.
Problem‑solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real time.
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework).
Other duties as assigned.
This is a full‑time, in‑office, hourly position with an assigned schedule. Hours per week could vary based on business needs – our standard is a 38‑45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.
What You Bring
2+ years of customer service experience in a fast‑paced or high‑volume environment.
High school diploma or GED required; Associate or Bachelor's degree preferred.
Tech‑savviness: navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
Resiliency: always ready to learn new things and apply your knowledge to make an impact.
Critical thinking: knack for making smart decisions on the fly.
Ability to handle phone calls or casework for up to 10 hours a day.
Ability to read, write, speak, and understand English.
Compensation
Starting Pay: $20/hr
At 4 months: $21/hr
At 6 months: $22/hr
After 6 months, additional compensation increase ($0.50) every 90 days.
Benefits & Perks Financial Well‑being
Competitive base pay PLUS performance‑based compensation opportunities.
401(k) retirement plan with Carvana matching contributions.
Opportunity for overtime during peak seasons.
Employee Stock Purchase Plan and annual Carvana Shares grant program.
Career Growth & Development
Career paths with accelerated growth, tuition reimbursement, and loan repayment program.
Extensive internal growth and professional development opportunities.
Health & Wellness
100% company‑paid healthcare premiums for comprehensive medical coverage.
Dental and vision benefits.
Wellness programs focused on mental, physical, and financial health.
Pet care savings program.
Work‑Life Balance
Paid time off: 13 days first year, increasing to 20 days in year two and beyond.
9 company‑paid holidays, including birthday.
Legal This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of the job.
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About the Role As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:
Create exceptional experiences by building genuine relationships with customers, guiding them through their car‑buying or selling journey with empathy and expertise (via inbound and outbound calls).
Adapt and thrive in our fast‑paced environment, demonstrating resilience and embracing new challenges.
Problem‑solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real time.
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework).
Other duties as assigned.
This is a full‑time, in‑office, hourly position with an assigned schedule. Hours per week could vary based on business needs – our standard is a 38‑45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.
What You Bring
2+ years of customer service experience in a fast‑paced or high‑volume environment.
High school diploma or GED required; Associate or Bachelor's degree preferred.
Tech‑savviness: navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
Resiliency: always ready to learn new things and apply your knowledge to make an impact.
Critical thinking: knack for making smart decisions on the fly.
Ability to handle phone calls or casework for up to 10 hours a day.
Ability to read, write, speak, and understand English.
Compensation
Starting Pay: $20/hr
At 4 months: $21/hr
At 6 months: $22/hr
After 6 months, additional compensation increase ($0.50) every 90 days.
Benefits & Perks Financial Well‑being
Competitive base pay PLUS performance‑based compensation opportunities.
401(k) retirement plan with Carvana matching contributions.
Opportunity for overtime during peak seasons.
Employee Stock Purchase Plan and annual Carvana Shares grant program.
Career Growth & Development
Career paths with accelerated growth, tuition reimbursement, and loan repayment program.
Extensive internal growth and professional development opportunities.
Health & Wellness
100% company‑paid healthcare premiums for comprehensive medical coverage.
Dental and vision benefits.
Wellness programs focused on mental, physical, and financial health.
Pet care savings program.
Work‑Life Balance
Paid time off: 13 days first year, increasing to 20 days in year two and beyond.
9 company‑paid holidays, including birthday.
Legal This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of the job.
#J-18808-Ljbffr