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Creative Financial Staffing

Creative Financial Staffing is hiring: Customer Service Representative in Dublin

Creative Financial Staffing, Dublin, Ohio, United States

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JOB DESCRIPTION
$18 - $19/hr JOB TITLE: Customer Service Representative SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service. DUTIES AND RESPONSIBILITIES:

* Answers contract holder inquiries via phone and/ or email
* Makes clear detailed notes in system concerning contract holder inquiries
* Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
* Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters

QUALIFICATIONS:

* One to two years related customer service experience
* Ability to understand and follow written and verbal instructions

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