AT&T Sales & Customer Engagement Associate

Join DelaGroup Management and become part of San Diego's premier marketing team! As an AT&T Sales & Customer Engagement Associate, you'll bring AT&T's innovative cell phone solutions to local households. We're looking for friendly, driven AT&T Sales & Customer Engagement Associates who want to grow alongside a company that values their success. As an AT&T Sales & Customer Engagement Associate, you’ll kick off your career with hands-on training—so you’re ready to guide residential customers through AT&T’s latest smartphones and plans with confidence. The AT&T Sales & Customer Engagement Associate turns features like 5G access and unlimited data into real-life benefits, all while building trust and expanding AT&T’s reach through smart, service-first outreach. Key Responsibilities of the AT&T Sales & Customer Engagement Associate Promote AT&T’s residential wireless services by communicating smartphone features, affordable plans, and connectivity benefits tailored to household needs.

Support customer decision-making by recommending device and plan options that enhance home connectivity and satisfaction.

Manage activations and upgrades by confirming eligibility, completing documentation, and ensuring proper smartphone setup.

Update CRM systems with accurate notes on customer preferences, service status, and feedback to drive retention and quality assurance.

Partner with internal teams to resolve service concerns, align messaging, and uphold AT&T’s customer experience standards.

Contribute to community outreach and campaigns that boost awareness and trust in AT&T’s residential wireless offerings.