BestSelf Behavioral Health
Customer Service Representative
BestSelf Behavioral Health, Buffalo, New York, United States, 14266
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Customer Service Representative
role at
BestSelf Behavioral Health
4 days ago Be among the first 25 applicants
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FLSA Status Non-Exempt
Pay Rate $18.00 (35 hours per week)
Summary Of Duties The Customer Service Representative (CSR) is responsible for the day-to-day operations of the front offices of various BestSelf Behavioral Health programs. The CSR is expected to perform secretarial, clerical, data entry and processing duties, and to provide exceptional customer service and care for BestSelf Behavioral Health consumers.
Responsibilities
Open and close the clinic as needed
Check in, schedule, and reschedule consumer appointments
Input and update consumer demographic and insurance information
Manage and maintain the waiting room
Request and obtain payments for services
Answer and route incoming phone calls പ്രി
Utilize Electronic Medical Records (EMR) software to assist consumers
Receive and distribute interoffice mail, postal mail and deliveries
Order and manage office supplies
Handle and manage Office Change Fund
Operate and maintain computers, scanners, fax machines, copiers and cameras
Accurate registration of new consumers during Same Day Access
Address site‑specific reports and requests as required
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
Required Knowledge & Skills
The ability to manage individuals in crisis, either by phone or in person
The ability to understand and follow routine oral and written instructions
Excellent phone manner
Organized and ability to multi‑task
Strong communication skills
Strong data entry skills
Knowledge of and the ability to use Microsoft Suite (Word,ागर, Excel)
Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
Knowledge of appropriate English grammar and usage
Experience using Electronic Medical Records software \have The ability to exercise patience, discretion, good judgement and tact
An understanding of basic insurance terminology (copay, deductible, co‑insurance, etc.)
Qualifications
High school diploma (or equivalency)
Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs
At least one (1) year full time paid experience in a customer service setting
Some Things You Can Look Forward To
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Rewarding work experience!
Generous paid time off
Flexible schedule
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Tuition reimbursement
CASAC certification tuition support
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career所 growth and tritur opportunities
We look forward to telling you more!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Mental Health Care
Referrals increase your chances of interviewing at BestSelf Behavioral Health by 2x
Get notified about new Customer Service Representative jobs in
Buffalo, NY .
#J-18808-Ljbffr
Customer Service Representative
role at
BestSelf Behavioral Health
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
FLSA Status Non-Exempt
Pay Rate $18.00 (35 hours per week)
Summary Of Duties The Customer Service Representative (CSR) is responsible for the day-to-day operations of the front offices of various BestSelf Behavioral Health programs. The CSR is expected to perform secretarial, clerical, data entry and processing duties, and to provide exceptional customer service and care for BestSelf Behavioral Health consumers.
Responsibilities
Open and close the clinic as needed
Check in, schedule, and reschedule consumer appointments
Input and update consumer demographic and insurance information
Manage and maintain the waiting room
Request and obtain payments for services
Answer and route incoming phone calls പ്രി
Utilize Electronic Medical Records (EMR) software to assist consumers
Receive and distribute interoffice mail, postal mail and deliveries
Order and manage office supplies
Handle and manage Office Change Fund
Operate and maintain computers, scanners, fax machines, copiers and cameras
Accurate registration of new consumers during Same Day Access
Address site‑specific reports and requests as required
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
Required Knowledge & Skills
The ability to manage individuals in crisis, either by phone or in person
The ability to understand and follow routine oral and written instructions
Excellent phone manner
Organized and ability to multi‑task
Strong communication skills
Strong data entry skills
Knowledge of and the ability to use Microsoft Suite (Word,ागर, Excel)
Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
Knowledge of appropriate English grammar and usage
Experience using Electronic Medical Records software \have The ability to exercise patience, discretion, good judgement and tact
An understanding of basic insurance terminology (copay, deductible, co‑insurance, etc.)
Qualifications
High school diploma (or equivalency)
Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs
At least one (1) year full time paid experience in a customer service setting
Some Things You Can Look Forward To
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Rewarding work experience!
Generous paid time off
Flexible schedule
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Tuition reimbursement
CASAC certification tuition support
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career所 growth and tritur opportunities
We look forward to telling you more!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Mental Health Care
Referrals increase your chances of interviewing at BestSelf Behavioral Health by 2x
Get notified about new Customer Service Representative jobs in
Buffalo, NY .
#J-18808-Ljbffr