Medical University of South Carolina
Clinical Scheduler
Medical University of South Carolina, Lancaster, South Carolina, us, 29721
Job Description Summary
The Scheduler serves as the initial point of contact for individuals scheduling outpatient and minor procedures at MUSC. Assists one or more groups of physicians, advanced clinical practitioners, providers, and clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls.
Entity Medical University Hospital Authority (MUHA)
Worker Type Employee
Worker Sub-Type Regular
Cost Center CC001461 LAN - Preauthorization (LMC)
Pay Rate Type Hourly
Pay Grade Health-22
Scheduled Weekly Hours 40
Work Shift Day (United States of America)
Job Description The Scheduler reports to the Scheduling Supervisor. Under general supervision, the Scheduler serves as the initial point of contact for individuals scheduling outpatient and minor procedures at MUSC. Assists one or more groups of physicians, advanced clinical practitioners, providers, and clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls.
Essential Functions
This position facilitates schedule appointments for multiple departments in a call center environment utilizing an automated scheduling system.
Performs quality data demographic collection including Patient name, Date of Birth, Address, Phone numbers, Insurance information, Next of Kin, Primary Care Physician.
Obtains insurance authorization from the providers or clinical team members upon scheduling appointments.
Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions.
Cancels or reschedules appointments from the patient, physicians, advanced clinical practitioners, and other clinicians as needed.
Answers voicemails every 15 minutes and returns calls as needed.
Mandates fax machine for faxes and resends to appropriate locations.
Scans orders into the patient account as needed.
Must be able to speak and articulate clearly in a professional manner.
Must be able to work in a fast-paced environment.
This role performs activities to ensure effective operations of the hospital, while enhancing the revenue cycle and providing the highest level of customer service.
Additional Job Description Education: High School Degree or GED is required.
Experience: Previous medical scheduling is preferred.
We are excited about working with energetic enthusiastic individuals!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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Entity Medical University Hospital Authority (MUHA)
Worker Type Employee
Worker Sub-Type Regular
Cost Center CC001461 LAN - Preauthorization (LMC)
Pay Rate Type Hourly
Pay Grade Health-22
Scheduled Weekly Hours 40
Work Shift Day (United States of America)
Job Description The Scheduler reports to the Scheduling Supervisor. Under general supervision, the Scheduler serves as the initial point of contact for individuals scheduling outpatient and minor procedures at MUSC. Assists one or more groups of physicians, advanced clinical practitioners, providers, and clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls.
Essential Functions
This position facilitates schedule appointments for multiple departments in a call center environment utilizing an automated scheduling system.
Performs quality data demographic collection including Patient name, Date of Birth, Address, Phone numbers, Insurance information, Next of Kin, Primary Care Physician.
Obtains insurance authorization from the providers or clinical team members upon scheduling appointments.
Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions.
Cancels or reschedules appointments from the patient, physicians, advanced clinical practitioners, and other clinicians as needed.
Answers voicemails every 15 minutes and returns calls as needed.
Mandates fax machine for faxes and resends to appropriate locations.
Scans orders into the patient account as needed.
Must be able to speak and articulate clearly in a professional manner.
Must be able to work in a fast-paced environment.
This role performs activities to ensure effective operations of the hospital, while enhancing the revenue cycle and providing the highest level of customer service.
Additional Job Description Education: High School Degree or GED is required.
Experience: Previous medical scheduling is preferred.
We are excited about working with energetic enthusiastic individuals!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
#J-18808-Ljbffr