Elevance Health
LTSS Family Care-Service Coordinator
Elevance Health, Viroqua, Wisconsin, United States, 54665
LTSS Family Care‑Service Coordinator
Elevance Health is seeking a dedicated LTSS Family Care‑Service Coordinator to serve as a case manager for clients in the Family Care program. This field‑based role requires travel to client sites, occasional office attendance, and a commitment to providing person‑centered support for older adults and adults with disabilities.
Sign‑On Bonus:
$5,000
Hiring Locations:
Southwestern Wisconsin counties: Pepin, Buffalo, Trempealeau, Jackson, Clark, La Crosse, Monroe, Juneau, Vernon, Sauk, Richland, Crawford, Grant, Iowa, Lafayette, Green.
Responsibilities
Conduct face‑to‑face program assessments using various tools with pre‑defined questions and apply motivational interviewing techniques.
Identify members with potential clinical health care needs and coordinate care as the single point of contact with the clinical healthcare management and interdisciplinary team.
Manage non‑clinical needs of members with chronic illnesses, co‑morbidities, and/or disabilities to ensure cost‑effective and efficient utilization of long‑term services and supports.
Document short and long‑term service and support goals in collaboration with the member’s care team, including caregivers, family, natural supports, service providers, and physicians.
Serve as mentor or preceptor for new staff and participate in formal training and process improvement initiatives.
Submit utilization/authorization requests to utilization management with documentation supporting the individual’s care plan.
Report critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
Assist and participate in appeals, grievances, and state audits.
Minimum Requirements
BA/BS degree and a minimum of 2 years of experience working with a social work agency, or equivalent education and experience.
Preferred Skills, Capabilities & Experiences
BA/BS degree in a health‑care related field.
Assisted living or social work experience.
Waiver experience.
Comfortable using technology.
Willingness to travel to worksite and other locations as necessary.
Elevance Health is a health company dedicated to improving lives and communities. We offer a range of market‑competitive total rewards including merit increases, paid holidays, paid time off, incentive bonus programs, medical, dental, vision, short and long‑term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week unless the role is specified as primarily virtual.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Sign‑On Bonus:
$5,000
Hiring Locations:
Southwestern Wisconsin counties: Pepin, Buffalo, Trempealeau, Jackson, Clark, La Crosse, Monroe, Juneau, Vernon, Sauk, Richland, Crawford, Grant, Iowa, Lafayette, Green.
Responsibilities
Conduct face‑to‑face program assessments using various tools with pre‑defined questions and apply motivational interviewing techniques.
Identify members with potential clinical health care needs and coordinate care as the single point of contact with the clinical healthcare management and interdisciplinary team.
Manage non‑clinical needs of members with chronic illnesses, co‑morbidities, and/or disabilities to ensure cost‑effective and efficient utilization of long‑term services and supports.
Document short and long‑term service and support goals in collaboration with the member’s care team, including caregivers, family, natural supports, service providers, and physicians.
Serve as mentor or preceptor for new staff and participate in formal training and process improvement initiatives.
Submit utilization/authorization requests to utilization management with documentation supporting the individual’s care plan.
Report critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
Assist and participate in appeals, grievances, and state audits.
Minimum Requirements
BA/BS degree and a minimum of 2 years of experience working with a social work agency, or equivalent education and experience.
Preferred Skills, Capabilities & Experiences
BA/BS degree in a health‑care related field.
Assisted living or social work experience.
Waiver experience.
Comfortable using technology.
Willingness to travel to worksite and other locations as necessary.
Elevance Health is a health company dedicated to improving lives and communities. We offer a range of market‑competitive total rewards including merit increases, paid holidays, paid time off, incentive bonus programs, medical, dental, vision, short and long‑term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week unless the role is specified as primarily virtual.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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