Domino's
Customer Service Rep(08983) Market & 16th, Wilmington, NC
Domino's, Wilmington, North Carolina, United States, 28412
Job Description
Department: Store Operations
Job Title: CSR - Insider
FLSA Classification: Non‑Exempt
Reports To: General Manager (also reports to Regional Operations Manager)
Role Overview Our in‑store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or upselling. You'll love the buzz of friendly competition.
There are two types of in‑store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you’ll be responsible for making our great pizzas. As a CSR you’ll still help with pizza making but focus more on front‑line customer care.
Many team members began their careers as CSRs and Pizza Makers and today are successful Domino’s franchise owners. From employee to manager to franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.
Pizza Maker Responsibilities
Making Domino’s high‑quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
Taking customer orders and upselling
General cleaning and organization duties
CSR Responsibilities
Taking orders over the phone and in person
Greeting customers within 10 seconds
Building relationships with customers
Upselling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough
Minimum Requirements and Expectations
An exceptional and positive attitude
Must be 16 years of age or older
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co‑team members to process orders both over the phone and in person
Talking and hearing on telephone
Near and mid‑range vision for most in‑store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Ability to stand for long periods of time: most tasks are performed from a standing position
Perks of the Job
Greater variety
Smaller teams, easier to make friends
Flexible hours
Fast career progression
Training opportunities and rewards
Domino’s in‑store staff enjoy all these perks and more.
Yellow Hammer Pizza of MD, LLC / Domino’s Pizza ® is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Job Title: CSR - Insider
FLSA Classification: Non‑Exempt
Reports To: General Manager (also reports to Regional Operations Manager)
Role Overview Our in‑store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or upselling. You'll love the buzz of friendly competition.
There are two types of in‑store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you’ll be responsible for making our great pizzas. As a CSR you’ll still help with pizza making but focus more on front‑line customer care.
Many team members began their careers as CSRs and Pizza Makers and today are successful Domino’s franchise owners. From employee to manager to franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.
Pizza Maker Responsibilities
Making Domino’s high‑quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
Taking customer orders and upselling
General cleaning and organization duties
CSR Responsibilities
Taking orders over the phone and in person
Greeting customers within 10 seconds
Building relationships with customers
Upselling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough
Minimum Requirements and Expectations
An exceptional and positive attitude
Must be 16 years of age or older
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co‑team members to process orders both over the phone and in person
Talking and hearing on telephone
Near and mid‑range vision for most in‑store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Ability to stand for long periods of time: most tasks are performed from a standing position
Perks of the Job
Greater variety
Smaller teams, easier to make friends
Flexible hours
Fast career progression
Training opportunities and rewards
Domino’s in‑store staff enjoy all these perks and more.
Yellow Hammer Pizza of MD, LLC / Domino’s Pizza ® is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr