Wonder
About Wonder
Everything’s on the menu at Wonder. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai. Dine‑in, take‑out, or delivery from our easy‑to‑order app and brick‑and‑mortar locations across the East Coast. Wonder is backed by top‑tier venture capitalists and is the destination for every mealtime moment. About The Role
As an Operations Leader at Wonder, you own the four walls of your location and oversee end‑to‑end execution across kitchen, service, fulfillment, and customer experience. You are accountable for daily results, ensuring peak performance each shift and delivering consistent outcomes in quality, speed, team culture, and customer satisfaction through cross‑functional collaboration. Oversee and Execute Day‑to‑Day Operations
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience. Optimize labor deployment and lead shift readiness to meet volume and throughput targets. Use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement. Identify and resolve operational bottlenecks to maintain flow and consistency. Ensure full compliance with food safety, labor, and health standards. Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly. Lead and Manage Team Performance
Lead, coach, and develop hourly team members focusing on accountability, service excellence, and safety. Set clear expectations and provide real‑time feedback and hands‑on coaching. Track KPIs, observe service, and address issues as needed. Partner with the Senior Operations Leader on hiring, training, and development. Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations. Maintain operational readiness with shift checklists, opening/closing procedures, and handoff execution. Execute new menu rollouts and updates with precision and clarity. Support Business and Labor Performance
Execute against daily labor plans and food cost targets. Manage inventory levels, waste reduction practices, and labeling standards. Analyze shift‑level data and recommend process changes for improved outcomes. Ensure compliance with federal and state labor laws. Grow the Business
Coach and develop team members daily, building readiness for promotion as the business expands. Train and certify team trainers for new store openings and consistent onboarding. Mentor managers‑in‑training, preparing them for future leadership roles. Model company values and reinforce performance standards that promote growth. Partner with Senior Operations Leader to align workload initiatives and staffing for current and future expansion. Lead pilot programs, provide feedback, and help shape best practices for company‑wide rollout. Who You Are
High‑accountability operator with 2+ years managing shift operations in food service, retail, hospitality, or similar setting. Confident leading teams and executing complex shifts in fast‑paced, customer‑facing environments. Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput. Experienced in coaching frontline employees with clarity, empathy, and consistency. Agile in managing live operations—able to prioritize and pivot while holding the line on standards. Detail‑oriented and quality‑driven with strong knowledge of food safety and team safety protocols. Strong communicator and collaborator who brings others along through structure and positivity. Requirements
Must be 21 years old and legally authorized to work in the US. Must be able to lift up to 50 pounds and stand for extended periods. Must have open availability, including nights and weekends. Food Handler Certification (or willingness to obtain). Role Details
Salary Range: $80,000 per year – $92,000 per year. Location: Bronx, NY. Benefits
Medical, Dental, and Vision Insurance. 100% employer‑paid Life Insurance. 401(k) Retirement Plan. Employer match for Health Savings Account (HSA). Learning and Development opportunities. Employee Stock. Employee Discount. Benefits vary by state and depend on hours worked. At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices and advocate for diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you. More information about the data collection and retention policy for our Automated Employment Decision Tool (AEDT) can be found in our privacy policy. We retain personal information in the manner described to manage applications and employment in accordance with legal obligations and business needs. Personal information does not include public records or de‑identified data.
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Everything’s on the menu at Wonder. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai. Dine‑in, take‑out, or delivery from our easy‑to‑order app and brick‑and‑mortar locations across the East Coast. Wonder is backed by top‑tier venture capitalists and is the destination for every mealtime moment. About The Role
As an Operations Leader at Wonder, you own the four walls of your location and oversee end‑to‑end execution across kitchen, service, fulfillment, and customer experience. You are accountable for daily results, ensuring peak performance each shift and delivering consistent outcomes in quality, speed, team culture, and customer satisfaction through cross‑functional collaboration. Oversee and Execute Day‑to‑Day Operations
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience. Optimize labor deployment and lead shift readiness to meet volume and throughput targets. Use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement. Identify and resolve operational bottlenecks to maintain flow and consistency. Ensure full compliance with food safety, labor, and health standards. Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly. Lead and Manage Team Performance
Lead, coach, and develop hourly team members focusing on accountability, service excellence, and safety. Set clear expectations and provide real‑time feedback and hands‑on coaching. Track KPIs, observe service, and address issues as needed. Partner with the Senior Operations Leader on hiring, training, and development. Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations. Maintain operational readiness with shift checklists, opening/closing procedures, and handoff execution. Execute new menu rollouts and updates with precision and clarity. Support Business and Labor Performance
Execute against daily labor plans and food cost targets. Manage inventory levels, waste reduction practices, and labeling standards. Analyze shift‑level data and recommend process changes for improved outcomes. Ensure compliance with federal and state labor laws. Grow the Business
Coach and develop team members daily, building readiness for promotion as the business expands. Train and certify team trainers for new store openings and consistent onboarding. Mentor managers‑in‑training, preparing them for future leadership roles. Model company values and reinforce performance standards that promote growth. Partner with Senior Operations Leader to align workload initiatives and staffing for current and future expansion. Lead pilot programs, provide feedback, and help shape best practices for company‑wide rollout. Who You Are
High‑accountability operator with 2+ years managing shift operations in food service, retail, hospitality, or similar setting. Confident leading teams and executing complex shifts in fast‑paced, customer‑facing environments. Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput. Experienced in coaching frontline employees with clarity, empathy, and consistency. Agile in managing live operations—able to prioritize and pivot while holding the line on standards. Detail‑oriented and quality‑driven with strong knowledge of food safety and team safety protocols. Strong communicator and collaborator who brings others along through structure and positivity. Requirements
Must be 21 years old and legally authorized to work in the US. Must be able to lift up to 50 pounds and stand for extended periods. Must have open availability, including nights and weekends. Food Handler Certification (or willingness to obtain). Role Details
Salary Range: $80,000 per year – $92,000 per year. Location: Bronx, NY. Benefits
Medical, Dental, and Vision Insurance. 100% employer‑paid Life Insurance. 401(k) Retirement Plan. Employer match for Health Savings Account (HSA). Learning and Development opportunities. Employee Stock. Employee Discount. Benefits vary by state and depend on hours worked. At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices and advocate for diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you. More information about the data collection and retention policy for our Automated Employment Decision Tool (AEDT) can be found in our privacy policy. We retain personal information in the manner described to manage applications and employment in accordance with legal obligations and business needs. Personal information does not include public records or de‑identified data.
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