State of Washington
Customer Service Specialist 3 (Non-Permanent)
State of Washington, Walla Walla, Washington, United States
Customer Service Specialist 3 (Non-Permanent)
5 days ago Be among the first 25 applicants
Mission Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Description WSLCB Vision: Safe communities for Washington State. This position is eligible to telework, but requires in‑office work at least two days a week. The role is expected to last through June 30, 2026.
Please note: This Non‑permanent position is expected to last through June 30, 2026.
First review of applications will be January 16th, 2026; please submit an application on or before January 15th, 2026.
Who We Are The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws. We seek individuals who demonstrate excellence in customer service, partnership, teamwork, and quality performance. Our culture fosters transparency, accountability, data‑driven decisions, and process improvement.
Our Commitment to DEIB WSLCB strives to promote Diversity, Equity, Inclusion and Belonging in all aspects of our work. We provide opportunities to join statewide business resource groups and support an inclusive environment where all feel safe and accepted.
Your Opportunity at a Glance The WSLCB Licensing and Regulations Division announces an exciting opportunity for a Customer Service Specialist 3 (CSS3) in Olympia, WA. You will educate licensees and future licensees on liquor and cannabis laws and provide accurate, timely information to ensure legal and safe sales.
Responsibilities include answering public queries, updating reports, preparing correspondence, managing manual and electronic records, and mentoring lower‑level specialists. You will also verify information, issue licenses, endorsements, permits, and provide process improvement support.
Benefits
A comprehensive benefits package (Medical, Dental, Vision, Long‑Term Disability, Life Insurance, etc.)
Paid vacation, leave, and holidays
Tuition waiver and reimbursement for state‑university courses
Training and career development programs, including online courses and LinkedIn Learning
Flexible/telework opportunities when possible
Employee Assistance Program, wellness program, on‑site exercise facility
Infants at Work Program, free parking
Responsibilities
Answer phone and email questions from the public about complex liquor, cannabis, vapor, and tobacco licenses.
Independently interpret complex laws, rules, policies and procedures for the public.
Use Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information.
Respond to complex requests for information, refunds, and troubleshooting from multiple channels.
Maintain understanding of recent changes to laws, rules, and policies.
previd?
Process special occasion and local wine industry association licenses, and other special permits.
Verify license application information and process renewal fees and new application fees.
Process refunds and handle NSF transactions with BLS/Department of Revenue.
Coordinate cross‑agency information sharing and work with local jurisdictions.
Collaborate with the Department of Health on medical cannabis endorsements.
Review and approve physical changes and license type changes with existing licensees.
Coordinate training and cross‑training opportunities.
Other duties as assigned.
Qualifications
Option 1: Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2: An Associate’s degree and one (1) year of related experience.
Option 3: A Bachelor’s degree.
How to Apply
Completed online application.
Current resume.
Letter of interest describing how you meet the specific ఆకరణాలు qualifications.
Three professional references with email addresses and phone numbers.
A resume will not substitute for completing the "work experience" section of the application. Failure to include required materials will result in disqualification.
Equal Opportunity Employer Statement The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientationincluding gender expression or identity, disability, or use of a trained guide or service animal.
Background Check Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining suitability.
Contact For questions about this recruitment or to request reasonable accommodation, email
hrjobs@lcb.wa.gov
or call (360) 664‑1720. T 친service: Washington Relay Service at 7‑1‑1 or 1‑800‑833‑6384.
#J-18808-Ljbffr
Mission Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Description WSLCB Vision: Safe communities for Washington State. This position is eligible to telework, but requires in‑office work at least two days a week. The role is expected to last through June 30, 2026.
Please note: This Non‑permanent position is expected to last through June 30, 2026.
First review of applications will be January 16th, 2026; please submit an application on or before January 15th, 2026.
Who We Are The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws. We seek individuals who demonstrate excellence in customer service, partnership, teamwork, and quality performance. Our culture fosters transparency, accountability, data‑driven decisions, and process improvement.
Our Commitment to DEIB WSLCB strives to promote Diversity, Equity, Inclusion and Belonging in all aspects of our work. We provide opportunities to join statewide business resource groups and support an inclusive environment where all feel safe and accepted.
Your Opportunity at a Glance The WSLCB Licensing and Regulations Division announces an exciting opportunity for a Customer Service Specialist 3 (CSS3) in Olympia, WA. You will educate licensees and future licensees on liquor and cannabis laws and provide accurate, timely information to ensure legal and safe sales.
Responsibilities include answering public queries, updating reports, preparing correspondence, managing manual and electronic records, and mentoring lower‑level specialists. You will also verify information, issue licenses, endorsements, permits, and provide process improvement support.
Benefits
A comprehensive benefits package (Medical, Dental, Vision, Long‑Term Disability, Life Insurance, etc.)
Paid vacation, leave, and holidays
Tuition waiver and reimbursement for state‑university courses
Training and career development programs, including online courses and LinkedIn Learning
Flexible/telework opportunities when possible
Employee Assistance Program, wellness program, on‑site exercise facility
Infants at Work Program, free parking
Responsibilities
Answer phone and email questions from the public about complex liquor, cannabis, vapor, and tobacco licenses.
Independently interpret complex laws, rules, policies and procedures for the public.
Use Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information.
Respond to complex requests for information, refunds, and troubleshooting from multiple channels.
Maintain understanding of recent changes to laws, rules, and policies.
previd?
Process special occasion and local wine industry association licenses, and other special permits.
Verify license application information and process renewal fees and new application fees.
Process refunds and handle NSF transactions with BLS/Department of Revenue.
Coordinate cross‑agency information sharing and work with local jurisdictions.
Collaborate with the Department of Health on medical cannabis endorsements.
Review and approve physical changes and license type changes with existing licensees.
Coordinate training and cross‑training opportunities.
Other duties as assigned.
Qualifications
Option 1: Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2: An Associate’s degree and one (1) year of related experience.
Option 3: A Bachelor’s degree.
How to Apply
Completed online application.
Current resume.
Letter of interest describing how you meet the specific ఆకరణాలు qualifications.
Three professional references with email addresses and phone numbers.
A resume will not substitute for completing the "work experience" section of the application. Failure to include required materials will result in disqualification.
Equal Opportunity Employer Statement The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientationincluding gender expression or identity, disability, or use of a trained guide or service animal.
Background Check Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining suitability.
Contact For questions about this recruitment or to request reasonable accommodation, email
hrjobs@lcb.wa.gov
or call (360) 664‑1720. T 친service: Washington Relay Service at 7‑1‑1 or 1‑800‑833‑6384.
#J-18808-Ljbffr