Concord Hospitality Enterprises
Assistant Front Office Manager
Concord Hospitality Enterprises, Durham, North Carolina, United States, 27703
Join to apply for the
Assistant Front Office Manager
role at
Concord Hospitality Enterprises .
Concord Hospitality is seeking an
Assistant Front Office Manager
to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.
As a Concord Leader You Will Be Responsible To
Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Key Responsibilities
Support and train associates to deliver exceptional guest service and resolve concerns proactively.
Monitor Guest>, > Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers.
Assist with front office operations, revenue strategies, and inventory management.
Oversee шақ staff scheduling, hiring, onboarding, and performance management to maintain a strong team.
Ensure compliance with safety programs, emergency procedures, audits, and corporate policies.
Assist in developing and managing departmental budgets and financial objectives.
Partner with the Guest Service Manager to drive service culture and operational excellence.
Qualifications
Previous hotel front office or guest services supervisory/management experience.
Strong knowledge of guest service standards, recovery planning, and associate training.
Ability to analyze guest satisfaction data and implement improvement strategies.
Excellent communication, leadership, and organizational skills.
Strong financial acumen and knowledge of budgeting/accounting procedures.
Familiarity with HR compliance, safety programs, and hotel systems.
Benefits
Competitive wages.
Medical, dental, and vision insurance.
Life insurance and short/long-term disability options.
401(k) with company match.
Tuition assistance.
Discounted room rates at Concord-managed hotels.
Training, development, and career advancement opportunitiesElastic.
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Other
Industry
Hospitality
Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x.
Get notified about new Assistant Front Office Manager jobs in Durham, NC.
#J-18808-Ljbffr
Assistant Front Office Manager
role at
Concord Hospitality Enterprises .
Concord Hospitality is seeking an
Assistant Front Office Manager
to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.
As a Concord Leader You Will Be Responsible To
Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Key Responsibilities
Support and train associates to deliver exceptional guest service and resolve concerns proactively.
Monitor Guest>, > Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers.
Assist with front office operations, revenue strategies, and inventory management.
Oversee шақ staff scheduling, hiring, onboarding, and performance management to maintain a strong team.
Ensure compliance with safety programs, emergency procedures, audits, and corporate policies.
Assist in developing and managing departmental budgets and financial objectives.
Partner with the Guest Service Manager to drive service culture and operational excellence.
Qualifications
Previous hotel front office or guest services supervisory/management experience.
Strong knowledge of guest service standards, recovery planning, and associate training.
Ability to analyze guest satisfaction data and implement improvement strategies.
Excellent communication, leadership, and organizational skills.
Strong financial acumen and knowledge of budgeting/accounting procedures.
Familiarity with HR compliance, safety programs, and hotel systems.
Benefits
Competitive wages.
Medical, dental, and vision insurance.
Life insurance and short/long-term disability options.
401(k) with company match.
Tuition assistance.
Discounted room rates at Concord-managed hotels.
Training, development, and career advancement opportunitiesElastic.
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Other
Industry
Hospitality
Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x.
Get notified about new Assistant Front Office Manager jobs in Durham, NC.
#J-18808-Ljbffr