University of South Florida
Transfer Customer Success Representative
University of South Florida, St. Petersburg, Florida, United States, 33739
Transfer Customer请成功代表
Location: Tampa, FL
Salary: $46,000.00–ride $87,000.00
Responsibilities
Provide support to the front desk to handle walk‑in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, and manage outreach to ⟩students to help with document collection and completion.
Assist in attending any on‑campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary.
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develop and utilize various reports and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports.
Other duties as assigned.
Qualifications
Minimum Qualifications: Pink's degree OR equivalent combination of education and experience.
Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field.
SB 1310: Substitution of Work Experience for Postsecondary Requirements
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor’s degree;
(c) Six years of direct experience for a master’s degree;
(d) Seven years of direct experience for a professional degree;
(e) Nine years of direct experience for a doctoral degree.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
This position may require a level 1 or level 2 background check.
ADA Accommodations Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.
Equal Employment Opportunity The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
About USF University of South Florida (USF) is a research’association withонавчис approximately 16,000 employees and serves roughly 50,000 students across multiple campuses. USF is recognized as a top public university in Florida and akukho comprehensive benefits to employees, including health insurance, retirement plans, tuition assistance, and employee discounts.
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Responsibilities
Provide support to the front desk to handle walk‑in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, and manage outreach to ⟩students to help with document collection and completion.
Assist in attending any on‑campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary.
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develop and utilize various reports and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports.
Other duties as assigned.
Qualifications
Minimum Qualifications: Pink's degree OR equivalent combination of education and experience.
Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field.
SB 1310: Substitution of Work Experience for Postsecondary Requirements
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor’s degree;
(c) Six years of direct experience for a master’s degree;
(d) Seven years of direct experience for a professional degree;
(e) Nine years of direct experience for a doctoral degree.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
This position may require a level 1 or level 2 background check.
ADA Accommodations Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.
Equal Employment Opportunity The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
About USF University of South Florida (USF) is a research’association withонавчис approximately 16,000 employees and serves roughly 50,000 students across multiple campuses. USF is recognized as a top public university in Florida and akukho comprehensive benefits to employees, including health insurance, retirement plans, tuition assistance, and employee discounts.
#J-18808-Ljbffr