COOLSOFT
Written And Oral Communications Skills Strong Organizational Skills Consultant
COOLSOFT, Madison, Wisconsin, us, 53774
Position:
Consultant
Location:
Madison, WI (Current WI residents only; no relocation; onsite 2 days/week)
Duration:
10 months (through 6/30/2026, possible extension)
Start Date:
08/25/2025
End Date:
06/30/2026
Open Date:
31-Jul-2025
Submission Deadline:
8/7/2025 4:00 PM
Job Type:
Contract
Compensation:
DOE
Interview Process:
via Microsoft Teams
Client:
DOT
Contact:
Email Recruiter: coolsoft
Job Description The position involves working as part of the IT Service Desk team, providing first-line support for all IT-related incidents and service requests. Responsibilities include logging incidents, resolving support requests, assisting customers with hardware, software, peripheral equipment, and password issues, performing installation and maintenance of desktop platforms, and developing support documentation. Candidates must be knowledgeable in IT policies, procedures, and technologies, and possess strong customer service skills. Work is performed in a call center environment, with interactions across various departments and external contacts.
Additional Requirements
Must be a current Wisconsin resident; no relocation allowed.
Work requires safety compliance and reporting.
Interaction with diverse stakeholders including DOT staff, IT peers, vendors, and citizens.
For more details, call 502-379-4456 Ext 100 and mention Requirement id: 154520.
Note: Most work is performed in a call center environment; documentation of work is required in a tracking system.
Equal Opportunity Employer: Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets.
#J-18808-Ljbffr
Consultant
Location:
Madison, WI (Current WI residents only; no relocation; onsite 2 days/week)
Duration:
10 months (through 6/30/2026, possible extension)
Start Date:
08/25/2025
End Date:
06/30/2026
Open Date:
31-Jul-2025
Submission Deadline:
8/7/2025 4:00 PM
Job Type:
Contract
Compensation:
DOE
Interview Process:
via Microsoft Teams
Client:
DOT
Contact:
Email Recruiter: coolsoft
Job Description The position involves working as part of the IT Service Desk team, providing first-line support for all IT-related incidents and service requests. Responsibilities include logging incidents, resolving support requests, assisting customers with hardware, software, peripheral equipment, and password issues, performing installation and maintenance of desktop platforms, and developing support documentation. Candidates must be knowledgeable in IT policies, procedures, and technologies, and possess strong customer service skills. Work is performed in a call center environment, with interactions across various departments and external contacts.
Additional Requirements
Must be a current Wisconsin resident; no relocation allowed.
Work requires safety compliance and reporting.
Interaction with diverse stakeholders including DOT staff, IT peers, vendors, and citizens.
For more details, call 502-379-4456 Ext 100 and mention Requirement id: 154520.
Note: Most work is performed in a call center environment; documentation of work is required in a tracking system.
Equal Opportunity Employer: Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets.
#J-18808-Ljbffr