Information Technology Support Engineer

This range is provided by Insight Global. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$30.00/hr - $45.00/hr Direct message the job poster from Insight Global - 5 years of experience in IT support or support operations - Expert knowledge of Apple and Windows hardware and SaaS applications - Google Workspace and Okta in an enterprise environment - Experience using MDM rools (JAMF and Intune) - Excellent documentation and communication skills. Nice to Have Skills & Experience - SaaS or tech industry environment Job Description Insight Global is hiring a IT Support Engineer. Our client is a visual development platform that empowers teams to design, build, and launch powerful websites without writing code. As a IT Support Engineer, you will help craft the IT support experience, focusing on the support experience throughout the company. Youll help on supporting in-office meeting systems, collaborating closely with our Workplace team while working mainly with the IT team. With the IT team, you will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune, Slack, Zoom, Google Workspace. We are especially looking for someone who has experience working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac shop but will be onboarding Windows devices soon. Daily responsibilities include: - Build and implement a program to deliver the best possible technology support experience. - Hone and refine all aspects of IT Support, whether it's the tools or the team - Ticketing and triaging internal user requests - Long term project work involving IT and Security requests - Guide, mentor, and support IT Support teammates - Contribute to and maintain our knowledge-base articles with How-To guides for end users and teammates. - Measure, report, and drive IT support KPIs - Effectively respond to and triage escalations as necessary. - Assist with testing and provide feedback on the overall end user experience. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

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