Store Manager

Job Description About the Role As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format location and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales, follow up on results, and develop plans to optimize store performance. A Day in the Life Working at H&M means no two days are ever the same, but a typical day includes responsibilities such as: Managing the total OMNI customer experience, ensuring visual and commercial standards Representing the H&M brand positively during all customer interactions Establishing and analyzing sales and budget goals, creating plans to meet targets Providing personal customer service and guiding customers through fashion stories Promoting customer loyalty and sustainability initiatives Scheduling staff in line with sales and operational needs Maintaining routines in fitting rooms and checkout areas Identifying commercial opportunities and maintaining competitor awareness Managing store maintenance efficiently Handling administrative routines for people and operations Fashion & Trend Awareness Staying updated with fashion trends, styles, brands, and influencers Ensuring team provides product knowledge and fashion information to customers Understanding the local market, customer base, and competition Team & Development Leading talent management, recruiting, onboarding, and developing your team Conducting performance evaluations and succession planning Sharing knowledge and fostering team collaboration Communicating effectively with the team and store leadership Planning and scheduling staff Motivating and inspiring staff through regular communication Ensuring procedures, routines, security, and legal compliance Participating in onboarding, training, and development activities Retail Operations/Visual & Commercial Execution Maintaining a clean, tidy, and well-presented store environment Ensuring high-quality visual and product presentation Managing stock levels and providing input on allocation Overseeing daily opening and closing routines Managing the full garment cycle and fitting room routines Utilizing in-store tech tools and services effectively Maintaining consistent pricing signage according to guidelines Keeping BOH areas organized and compliant Who You Are A strong leader who enjoys responsibility and team development Confident in coaching, communication, and working with numbers Relevant leadership and retail management experience Experience in retail operations and team collaboration Why You’ll Love Working at H&M Valuing diversity and inclusion Being part of a values-driven organization with a rich history Access to resource groups and networking opportunities An inclusive environment encouraging authenticity Opportunities for career growth within a global community Comprehensive benefits, including health, wellness, and employee discounts Additional Information Compensation: $68,343.74-$79,620.46 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt in top volume locations) This job is active and accepting applications. For accommodations, contact us at

https://hm.ethicspoint.com .

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