Asurion
Director, Product Management, Stores (UBIF)
Location: Sterling, VA, Nashville, TN or Remote - USA
Our UbreakIfix (UBIF) Stores teams are reimagining the technology platform that defines the end-to-end customer journey, powers the technician workflow and drives subscription product sales in our nationwide retail tech repair stores. We invest in cutting-edge technologies and work with some of the most creative people in the world. Our cross-disciplinary teams are innovative, diverse, and collaborative, operating in an agile Product Team model made up of product managers, designers, engineers, researchers, and data scientists. Position Summary: As the Director/ Group Product Manager of Product Management - Stores, you will lead the development of a unified software platform that will redefine the customer journey, optimize technician workflows, and drive subscription product sales across our nationwide network of tech repair retail locations. This role will lead a team of product managers and collaborate across design, engineering, operations, and sales to deliver a modern, scalable platform. The system will power the complete device lifecycle—from appointment scheduling to check-in, diagnostics, service fulfillment, subscription plan sales, and post-service follow-up ensuring a seamless and high-value experience for both customers and employees. Key Responsibilities: Product Strategy & Leadership • Define and lead the product vision and roadmap for an integrated platform that enables exceptional customer experiences, efficient technician workflows, and scalable subscription plan sales. • Align platform goals with company strategy to improve operational efficiency, customer satisfaction, and revenue growth. • Establish KPIs, track platform performance, and iterate based on insights from customer data and frontline employee feedback. Team & People Management • Hire, lead, and mentor a high-performing team of product managers with domain ownership across customer journey, in-store technician tooling, and subscription sales enablement. • Foster a product culture rooted in continuous discovery, user-centric design, and data-driven decision-making. • Champion career development and cross-functional collaboration within the team. Customer Experience & Technician Workflow Optimization • Drive end-to-end service design across store platforms, including appointment scheduling, device diagnostics, service progress tracking, and customer communications. • Ensure technician workflows are intuitive, fast, and context-aware to enhance service delivery and reduce friction. Execution & Delivery • Prioritize features and enhancements based on impact, user feedback, and business value. • Champion user research and data-driven decision-making to validate hypotheses and improve usability. • Ensure consistent and efficient rollouts of new platform features across all store locations, incorporating training and support feedback loops. Sales Enablement for Subscription Plans • Build integrated solutions that allow technicians to easily quote and explain repair services, drive sales engagement and enroll customers in subscription plans. • Partner with sales and marketing to develop conversion strategies, user flows, and selling tools that maximize attachment rates. • Deliver real-time data and reporting to support offer testing, performance tracking, and upsell optimization. Stakeholder Engagement & Communication • Serve as the primary interface between product and executive stakeholders, clearly articulating platform priorities, trade-offs, and outcomes. • Collaborate deeply with engineering, design, store ops, customer support, and finance to ensure cohesive product delivery. EDUCATION AND EXPERIENCE: Required Education and Experience • 10+ years of product management experience, with at least 4 years in a leadership role. • Proven success delivering complex platforms with both B2B and internal operations-facing components. • Experience in retail, repair services, field operations, or logistics platforms is highly desirable. • Exceptional leadership, communication, and stakeholder management skills. • Expertise in AI, automation, and data-driven personalization to enhance customer experiences • Expertise in Agile product development methodologies and product management tools – Notion, Figma, Jira, etc. • Strong analytical mindset with proficiency in metrics-driven prioritization and decision-making. • Demonstrated ability to balance customer empathy with operational needs and technical feasibility. Preferred Qualifications: • Familiarity with technician enablement tools, appointment scheduling platforms, inventory/work order systems, POS systems or CRM tools. • Experience in a high-volume, multi-location service environment. • BS Degree in relevant field of study
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Our UbreakIfix (UBIF) Stores teams are reimagining the technology platform that defines the end-to-end customer journey, powers the technician workflow and drives subscription product sales in our nationwide retail tech repair stores. We invest in cutting-edge technologies and work with some of the most creative people in the world. Our cross-disciplinary teams are innovative, diverse, and collaborative, operating in an agile Product Team model made up of product managers, designers, engineers, researchers, and data scientists. Position Summary: As the Director/ Group Product Manager of Product Management - Stores, you will lead the development of a unified software platform that will redefine the customer journey, optimize technician workflows, and drive subscription product sales across our nationwide network of tech repair retail locations. This role will lead a team of product managers and collaborate across design, engineering, operations, and sales to deliver a modern, scalable platform. The system will power the complete device lifecycle—from appointment scheduling to check-in, diagnostics, service fulfillment, subscription plan sales, and post-service follow-up ensuring a seamless and high-value experience for both customers and employees. Key Responsibilities: Product Strategy & Leadership • Define and lead the product vision and roadmap for an integrated platform that enables exceptional customer experiences, efficient technician workflows, and scalable subscription plan sales. • Align platform goals with company strategy to improve operational efficiency, customer satisfaction, and revenue growth. • Establish KPIs, track platform performance, and iterate based on insights from customer data and frontline employee feedback. Team & People Management • Hire, lead, and mentor a high-performing team of product managers with domain ownership across customer journey, in-store technician tooling, and subscription sales enablement. • Foster a product culture rooted in continuous discovery, user-centric design, and data-driven decision-making. • Champion career development and cross-functional collaboration within the team. Customer Experience & Technician Workflow Optimization • Drive end-to-end service design across store platforms, including appointment scheduling, device diagnostics, service progress tracking, and customer communications. • Ensure technician workflows are intuitive, fast, and context-aware to enhance service delivery and reduce friction. Execution & Delivery • Prioritize features and enhancements based on impact, user feedback, and business value. • Champion user research and data-driven decision-making to validate hypotheses and improve usability. • Ensure consistent and efficient rollouts of new platform features across all store locations, incorporating training and support feedback loops. Sales Enablement for Subscription Plans • Build integrated solutions that allow technicians to easily quote and explain repair services, drive sales engagement and enroll customers in subscription plans. • Partner with sales and marketing to develop conversion strategies, user flows, and selling tools that maximize attachment rates. • Deliver real-time data and reporting to support offer testing, performance tracking, and upsell optimization. Stakeholder Engagement & Communication • Serve as the primary interface between product and executive stakeholders, clearly articulating platform priorities, trade-offs, and outcomes. • Collaborate deeply with engineering, design, store ops, customer support, and finance to ensure cohesive product delivery. EDUCATION AND EXPERIENCE: Required Education and Experience • 10+ years of product management experience, with at least 4 years in a leadership role. • Proven success delivering complex platforms with both B2B and internal operations-facing components. • Experience in retail, repair services, field operations, or logistics platforms is highly desirable. • Exceptional leadership, communication, and stakeholder management skills. • Expertise in AI, automation, and data-driven personalization to enhance customer experiences • Expertise in Agile product development methodologies and product management tools – Notion, Figma, Jira, etc. • Strong analytical mindset with proficiency in metrics-driven prioritization and decision-making. • Demonstrated ability to balance customer empathy with operational needs and technical feasibility. Preferred Qualifications: • Familiarity with technician enablement tools, appointment scheduling platforms, inventory/work order systems, POS systems or CRM tools. • Experience in a high-volume, multi-location service environment. • BS Degree in relevant field of study
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