Front Desk Associate

SafeSplash Front Desk position primarily involves greeting and assisting customers at the Montgomery Villagelocation, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service.

Key responsibilities may include:

Customer interaction:

Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules. Registration and scheduling:

Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records. Retail sales:

Assisting with retail merchandise sales at the front desk. Lobby management:

Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs. Administrative tasks:

Managing appointment calendars, handling payments, and maintaining accurate customer data. Essential skills for a SafeSplash Swim School- Front Desk role:

Excellent communication and interpersonal skills Strong customer service focus Ability to multitask and prioritize tasks Proficiency in computer systems for managing customer information and scheduling Detail-oriented with a focus on accuracy

Monday-Friday 3:30pm-8pm (availability) Saturday 8:30am-2pm (availability) Sunday 8am-1pm (availability)