Biamp Systems
Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.
The role, at a glance: Biamp's Applications Engineers primarily provide expert-level technical, troubleshooting and product support on complex issues to customers, consultants, sales representatives and peers via phone, email, and chat. The Applications Engineer also is responsible for assisting with periodic in-house and on-site training events, New Product development teams, tradeshow equipment staging and occasional on-site support as needed.
How you'll contribute:
Troubleshoot escalated product and design difficulties via phone, email, and chat with customers
Provide advanced technical support to customers with complex projects or complex deployment issues, primarily through remote support, with occasional on-site support as required
Research, document, and function as a Subject Matter Expert on specified applications
Represent the department and participate in New Product design teams
Perform functional and system testing of product features and functions
Coordinate data across teams to create coherent product and communication with customers
Manage case information and durations in our case tracking system
Function as a mentor, leader, and pillar for the department, assisting other Applications Engineers and Technical Support Specialists with resolving difficult customer issues
Assist with the organization and delivery of factory training courses and webinars
You'll also support with:
Writing technical documents and product documentation
Occasionally attending trade shows
Travelling to provide system commissioning or site survey assistance as needed
Other duties as assigned by your supervisor
A successful candidate should have:
Minimum 4 years' experience in the commercial AV industry
High proficiency with networking concepts, particularly with time-sensitive networking protocols (including Dante and AVB)
High proficiency with drawing programs (such as Visio or AutoCAD)
Familiarity working with UC software and hardware systems (such as MTR and Zoom)
Proficiency with VoIP services
Bachelor's Degree or equivalent
Certified Technical Specialist (CTS) certification or approved AV industry certification or other approved AV industry certification
Deep familiarity with industry standard DSP, Amplifier and Loudspeaker products, and demonstrated ability to independently resolve support issues
Strong presentation, organization, problem solving and communication skills
Proficient in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
Possession of excellent verbal and written skills in English
Demonstration of excellent organizational and interpersonal skills
Capability to collaborate effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
Ability to work independently and in a team environment
Ability to travel up to 25%
Work Environment:
Stand or sit for extended periods
Office Environment
What we offer:
Medical, Dental, and Vision
3 weeks annual PTO and 9 paid holidays
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts
Tuition reimbursement
Charitable donation matching
Discretionary company achievement bonus
Referral bonuses
Who is Biamp?
We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences
About our company:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
The role, at a glance: Biamp's Applications Engineers primarily provide expert-level technical, troubleshooting and product support on complex issues to customers, consultants, sales representatives and peers via phone, email, and chat. The Applications Engineer also is responsible for assisting with periodic in-house and on-site training events, New Product development teams, tradeshow equipment staging and occasional on-site support as needed.
How you'll contribute:
Troubleshoot escalated product and design difficulties via phone, email, and chat with customers
Provide advanced technical support to customers with complex projects or complex deployment issues, primarily through remote support, with occasional on-site support as required
Research, document, and function as a Subject Matter Expert on specified applications
Represent the department and participate in New Product design teams
Perform functional and system testing of product features and functions
Coordinate data across teams to create coherent product and communication with customers
Manage case information and durations in our case tracking system
Function as a mentor, leader, and pillar for the department, assisting other Applications Engineers and Technical Support Specialists with resolving difficult customer issues
Assist with the organization and delivery of factory training courses and webinars
You'll also support with:
Writing technical documents and product documentation
Occasionally attending trade shows
Travelling to provide system commissioning or site survey assistance as needed
Other duties as assigned by your supervisor
A successful candidate should have:
Minimum 4 years' experience in the commercial AV industry
High proficiency with networking concepts, particularly with time-sensitive networking protocols (including Dante and AVB)
High proficiency with drawing programs (such as Visio or AutoCAD)
Familiarity working with UC software and hardware systems (such as MTR and Zoom)
Proficiency with VoIP services
Bachelor's Degree or equivalent
Certified Technical Specialist (CTS) certification or approved AV industry certification or other approved AV industry certification
Deep familiarity with industry standard DSP, Amplifier and Loudspeaker products, and demonstrated ability to independently resolve support issues
Strong presentation, organization, problem solving and communication skills
Proficient in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
Possession of excellent verbal and written skills in English
Demonstration of excellent organizational and interpersonal skills
Capability to collaborate effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
Ability to work independently and in a team environment
Ability to travel up to 25%
Work Environment:
Stand or sit for extended periods
Office Environment
What we offer:
Medical, Dental, and Vision
3 weeks annual PTO and 9 paid holidays
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts
Tuition reimbursement
Charitable donation matching
Discretionary company achievement bonus
Referral bonuses
Who is Biamp?
We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences
About our company:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.