North Carolina State University
Client Services Representative - (SAER)
North Carolina State University, Raleigh, North Carolina, United States, 27601
Position Information
Posting Number
PG195320TM
Position Number 19PLS05666
Position Type Temporary
Essential Job Duties
SAER Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.
Is Time Limited No
If Yes, Appointment Length
Wolfpack Perks and Benefits As a Pack member,
you belong here,
and can enjoy
exclusive perks designed to enhance your personal and professional well-being. What we offer:
Health Insurance for Temporary Employees Enhance your career with
LEAD courses
Attend
non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information Job City & State Raleigh, NC
Department
System Information Classification Title Temporary-Technical/Paraprofessional
Working Title Client Services Representative - (SAER)
Requirements and Preferences Work Schedule TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs.
Other Work/Responsibilities
Minimum Experience/Education High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Department Required Skills
- Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Preferred Years Experience, Skills, Training, Education
- Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Required License or Certification n/a
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment Details Anticipated Hiring Range $15 - $18/ hr
Recruitment Dates Job Open Date 07/24/2025
Applicant Information Quick Link https://jobs.ncsu.edu/postings/221409
EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Position Number 19PLS05666
Position Type Temporary
Essential Job Duties
SAER Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.
Is Time Limited No
If Yes, Appointment Length
Wolfpack Perks and Benefits As a Pack member,
you belong here,
and can enjoy
exclusive perks designed to enhance your personal and professional well-being. What we offer:
Health Insurance for Temporary Employees Enhance your career with
LEAD courses
Attend
non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information Job City & State Raleigh, NC
Department
System Information Classification Title Temporary-Technical/Paraprofessional
Working Title Client Services Representative - (SAER)
Requirements and Preferences Work Schedule TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs.
Other Work/Responsibilities
Minimum Experience/Education High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Department Required Skills
- Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Preferred Years Experience, Skills, Training, Education
- Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Required License or Certification n/a
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment Details Anticipated Hiring Range $15 - $18/ hr
Recruitment Dates Job Open Date 07/24/2025
Applicant Information Quick Link https://jobs.ncsu.edu/postings/221409
EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.