BayOne Solutions
Join Our Team as a Desktop Support Specialist!
Schedule:
5 AM - 5 PM, M-F (average of 8 hours of work, with a 1-hour non-billable lunch) Opportunity for Full-Time Employment:
This position may convert to full-time depending on performance and business needs. Top Skills and Qualifications: Able to thrive in a fast-paced environment (handling 50-75 tickets a week) Excellent user communication Strong workload prioritization skills Education Requirement:
High school diploma required; associate's degree preferred or relevant work experience. Key Responsibilities: Utilize the ITSM ticketing system (ServiceNow) to document all work performed. Conduct advanced troubleshooting for technology and applications across endpoints, including laptops, desktops, kiosk machines, and mobile devices. Deploy, update, optimize, and troubleshoot Windows-based and Mac-based workstations in a corporate environment using tools like AutoPilot, Microsoft Intune, and Jamf (Casper). Manage hardware and software provisioning (check-in and check-out). Collaborate with IT teams to meet SLAs while delivering exceptional customer service. Communicate technical solutions clearly to non-technical users in an understandable manner. Occasionally assist in moving/lifting IT equipment and perform hardware replacements. Conduct basic network troubleshooting for WiFi and connectivity issues. Qualifications: 3+ years of experience in a dynamic Desktop Support role managing fluctuating priorities and a high ticket volume (50-75 weekly). Proficient in deploying, updating, optimizing, and troubleshooting Windows and Mac workstations in a corporate setting, using system management tools. Experience with wired/wireless networks, VPN, collaboration tools, A/V devices, and conference room systems. Familiarity with standard helpdesk ticketing systems (like ServiceNow or Jira). Support experience with Office365, major browsers, popular third-party applications, encryption software, antivirus solutions, Virtual Desktop Infrastructures (VDIs), Active Directory, file/printing services, and shared drives. Strong communication skills to engage effectively with all organizational levels—from business stakeholders to C-level executives. Technical aptitude and a strong desire to learn new technologies and tools. Commitment to customer support, ensuring end-users have what they need to excel in their roles. Ability to prioritize support requests based on their impact on operations. Self-discipline to manage help desk tickets and IT tasks without distraction. Consistently set and exceed customer expectations. Strong documentation skills for articulating technical solutions to non-technical users clearly.
5 AM - 5 PM, M-F (average of 8 hours of work, with a 1-hour non-billable lunch) Opportunity for Full-Time Employment:
This position may convert to full-time depending on performance and business needs. Top Skills and Qualifications: Able to thrive in a fast-paced environment (handling 50-75 tickets a week) Excellent user communication Strong workload prioritization skills Education Requirement:
High school diploma required; associate's degree preferred or relevant work experience. Key Responsibilities: Utilize the ITSM ticketing system (ServiceNow) to document all work performed. Conduct advanced troubleshooting for technology and applications across endpoints, including laptops, desktops, kiosk machines, and mobile devices. Deploy, update, optimize, and troubleshoot Windows-based and Mac-based workstations in a corporate environment using tools like AutoPilot, Microsoft Intune, and Jamf (Casper). Manage hardware and software provisioning (check-in and check-out). Collaborate with IT teams to meet SLAs while delivering exceptional customer service. Communicate technical solutions clearly to non-technical users in an understandable manner. Occasionally assist in moving/lifting IT equipment and perform hardware replacements. Conduct basic network troubleshooting for WiFi and connectivity issues. Qualifications: 3+ years of experience in a dynamic Desktop Support role managing fluctuating priorities and a high ticket volume (50-75 weekly). Proficient in deploying, updating, optimizing, and troubleshooting Windows and Mac workstations in a corporate setting, using system management tools. Experience with wired/wireless networks, VPN, collaboration tools, A/V devices, and conference room systems. Familiarity with standard helpdesk ticketing systems (like ServiceNow or Jira). Support experience with Office365, major browsers, popular third-party applications, encryption software, antivirus solutions, Virtual Desktop Infrastructures (VDIs), Active Directory, file/printing services, and shared drives. Strong communication skills to engage effectively with all organizational levels—from business stakeholders to C-level executives. Technical aptitude and a strong desire to learn new technologies and tools. Commitment to customer support, ensuring end-users have what they need to excel in their roles. Ability to prioritize support requests based on their impact on operations. Self-discipline to manage help desk tickets and IT tasks without distraction. Consistently set and exceed customer expectations. Strong documentation skills for articulating technical solutions to non-technical users clearly.