Illinois Staffing
Help Desk Analyst
We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills. Responsibilities: Respond promptly to technical issues reported by users, delivering clear and effective solutions. Perform password resets and basic account management tasks within Active Directory. Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality. Address and resolve software-related issues within a Microsoft Windows 10 environment. Manage service desk tickets by prioritizing and documenting issues accurately. Provide guidance and support for basic IT needs, ensuring a user-friendly experience. Maintain an attentive and approachable demeanor while assisting users with technical concerns. Collaborate with team members to escalate complex issues and implement solutions effectively. Requirements: Proficiency in Active Directory for account management and troubleshooting. Strong knowledge of Microsoft Windows 10 operating system. Ability to perform basic troubleshooting for hardware and software-related issues. Familiarity with managing service desk tickets and tracking resolutions. Excellent customer service skills and ability to communicate effectively with users. Experience working in a Microsoft-based environment. Strong organizational skills to prioritize and manage multiple tasks. Ability to work independently while collaborating with team members as needed.
We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills. Responsibilities: Respond promptly to technical issues reported by users, delivering clear and effective solutions. Perform password resets and basic account management tasks within Active Directory. Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality. Address and resolve software-related issues within a Microsoft Windows 10 environment. Manage service desk tickets by prioritizing and documenting issues accurately. Provide guidance and support for basic IT needs, ensuring a user-friendly experience. Maintain an attentive and approachable demeanor while assisting users with technical concerns. Collaborate with team members to escalate complex issues and implement solutions effectively. Requirements: Proficiency in Active Directory for account management and troubleshooting. Strong knowledge of Microsoft Windows 10 operating system. Ability to perform basic troubleshooting for hardware and software-related issues. Familiarity with managing service desk tickets and tracking resolutions. Excellent customer service skills and ability to communicate effectively with users. Experience working in a Microsoft-based environment. Strong organizational skills to prioritize and manage multiple tasks. Ability to work independently while collaborating with team members as needed.