CRM Project Manager / Business Analyst - Mahwah, NJ area

Location: Mahwah, NJ (in-office)Company: Our clientOur client reimagines business systems for established enterprises by building streamlined, automated, and fully customized software solutions. They help companies eliminate operational inefficiencies, accelerate workflows, and scale faster with the right digital infrastructure.Our client is hiring a Software Business Analyst to translate complex business challenges into actionable software strategies. The ideal candidate brings experience with CRM platforms (Salesforce, Zoho, HubSpot, etc.), a sharp analytical mindset, and a drive to implement smarter systems that align with big-picture business goals.This is an in-office role based in Suffern, NYRemote or hybrid options are not available.CRM Process Design: Analyze and design CRM workflows to enhance efficiency, visibility, and customer experience across departmentsRequirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teamsSystems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivitySolution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needsDocumentation: Create detailed business requirements, process flows, and user stories to guide development and testing effortsTesting & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectationsStakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycleInnovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needsQualificationsProven experience in a business analyst or process design roleHands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)Ability to translate business processes into system requirements and process improvementsStrong written and verbal communication skills, especially in client-facing environmentsAnalytical mindset with a focus on problem-solving and continuous improvementWhy Join Our Client?Innovative culture that values strategic thinking, speed of execution, and customized solutions that move business forwardOpportunity to work with industry leaders and play a critical role in high-impact transformation projectsContinuous learning and advancement opportunities in a fast-moving environmentHelp streamline operations and optimize performance for businesses scaling to the next levelTopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Third-party recruiters, please do not reach out for this role.