Iron Systems
Join to apply for the
Desktop Support L1
role at
Iron Systems, Inc 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support L1
role at
Iron Systems, Inc Job Summary
We are seeking a skilled and experienced Respond to requests for assistance from end users via emails, phone calls, and walk-ups. Respond to incidents and service requests in ServiceNow within defined SLA targets, ensuring timely resolution and proper documentation. Provide technical support either by phone, remote access, or site visits as needed. Maintain a high level of customer service and professionalism, ensuring a positive user experience in every interaction. Support and maintain inventory of IT assets, ensuring accurate tracking, tagging, and lifecycle management. Collaborate with other IT teams (network, systems, security) to escalate and resolve complex issues. Maintain, upgrade, and configure computers, laptops, printers, & other peripheral devices Provide technical support to users regarding software and hardware issues. Install, configure, test, and maintain operating systems, software, and hardware. Be available to participate in the on-call support rotation approximately once every 4 to 6 weeks, responding to high-priority incidents after hours as needed.
Job Summary
We are seeking a skilled and experienced
Desktop Support Technician
to join our IT support team. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment. You will be responsible for providing Level 2 technical support, both remotely and on-site, across a range of hardware and software platforms. A strong working knowledge of Windows 10, field support, inventory management, and adherence to SLAs is crucial. Experience with ServiceNow and basic MacOS knowledge is a plus.
Key Roles & Responsibilities
Respond to requests for assistance from end users via emails, phone calls, and walk-ups. Respond to incidents and service requests in ServiceNow within defined SLA targets, ensuring timely resolution and proper documentation. Provide technical support either by phone, remote access, or site visits as needed. Maintain a high level of customer service and professionalism, ensuring a positive user experience in every interaction. Support and maintain inventory of IT assets, ensuring accurate tracking, tagging, and lifecycle management. Collaborate with other IT teams (network, systems, security) to escalate and resolve complex issues. Maintain, upgrade, and configure computers, laptops, printers, & other peripheral devices Provide technical support to users regarding software and hardware issues. Install, configure, test, and maintain operating systems, software, and hardware. Be available to participate in the on-call support rotation approximately once every 4 to 6 weeks, responding to high-priority incidents after hours as needed.
Required Skills/Qualifications:
2+ years of experience in a desktop support or field services role. Hands-on experience supporting Windows 10 environments (MacOS a plus). Proficiency in troubleshooting software, hardware, and network issues. Understanding of SLA compliance, incident management, and escalation procedures. Ability to follow documented processes and SOPs precisely. Excellent interpersonal, communication, and customer service skills. Strong attention to detail and organizational skills. Valid drivers license Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Sign in to set job alerts for Desktop Support Specialist roles.
St Louis, MO $75,200.00-$158,100.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Desktop Support L1
role at
Iron Systems, Inc 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support L1
role at
Iron Systems, Inc Job Summary
We are seeking a skilled and experienced Respond to requests for assistance from end users via emails, phone calls, and walk-ups. Respond to incidents and service requests in ServiceNow within defined SLA targets, ensuring timely resolution and proper documentation. Provide technical support either by phone, remote access, or site visits as needed. Maintain a high level of customer service and professionalism, ensuring a positive user experience in every interaction. Support and maintain inventory of IT assets, ensuring accurate tracking, tagging, and lifecycle management. Collaborate with other IT teams (network, systems, security) to escalate and resolve complex issues. Maintain, upgrade, and configure computers, laptops, printers, & other peripheral devices Provide technical support to users regarding software and hardware issues. Install, configure, test, and maintain operating systems, software, and hardware. Be available to participate in the on-call support rotation approximately once every 4 to 6 weeks, responding to high-priority incidents after hours as needed.
Job Summary
We are seeking a skilled and experienced
Desktop Support Technician
to join our IT support team. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment. You will be responsible for providing Level 2 technical support, both remotely and on-site, across a range of hardware and software platforms. A strong working knowledge of Windows 10, field support, inventory management, and adherence to SLAs is crucial. Experience with ServiceNow and basic MacOS knowledge is a plus.
Key Roles & Responsibilities
Respond to requests for assistance from end users via emails, phone calls, and walk-ups. Respond to incidents and service requests in ServiceNow within defined SLA targets, ensuring timely resolution and proper documentation. Provide technical support either by phone, remote access, or site visits as needed. Maintain a high level of customer service and professionalism, ensuring a positive user experience in every interaction. Support and maintain inventory of IT assets, ensuring accurate tracking, tagging, and lifecycle management. Collaborate with other IT teams (network, systems, security) to escalate and resolve complex issues. Maintain, upgrade, and configure computers, laptops, printers, & other peripheral devices Provide technical support to users regarding software and hardware issues. Install, configure, test, and maintain operating systems, software, and hardware. Be available to participate in the on-call support rotation approximately once every 4 to 6 weeks, responding to high-priority incidents after hours as needed.
Required Skills/Qualifications:
2+ years of experience in a desktop support or field services role. Hands-on experience supporting Windows 10 environments (MacOS a plus). Proficiency in troubleshooting software, hardware, and network issues. Understanding of SLA compliance, incident management, and escalation procedures. Ability to follow documented processes and SOPs precisely. Excellent interpersonal, communication, and customer service skills. Strong attention to detail and organizational skills. Valid drivers license Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Sign in to set job alerts for Desktop Support Specialist roles.
St Louis, MO $75,200.00-$158,100.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr