Diverse Lynx
Job Title: ServiceNow Developer/Integration SME
Location: New York, NY
Duration: Fulltime
Job Description : Understand the customer's multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Tower's go-live Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests. Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features. Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer. Hands-on experience in MID Server installation and Configurations Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations Support processes (currently aligned to ITIL best practice) Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines. Work closely with the team for this new implementation until successful Go-live. Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team. Ensures that all requests from users for assistance are handled promptly and effectively
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description : Understand the customer's multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Tower's go-live Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests. Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features. Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer. Hands-on experience in MID Server installation and Configurations Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations Support processes (currently aligned to ITIL best practice) Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines. Work closely with the team for this new implementation until successful Go-live. Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team. Ensures that all requests from users for assistance are handled promptly and effectively
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.