Techstra Solutions
Techstra is seeking an experienced Genesys Cloud Developer. The Genesys Cloud Developer position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs.
Key Responsibilities:
Design and implement IVR flows, contact routing, and bot integrations usingGenesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS. Develop custom integrations with internal systems and third-party applications usingGenesys Cloud APIs (RESTful)andwebhooks. Create and update campaigns and contact lists to be used for outbound operations. Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery. Maintain documentation for workflows, integration patterns, and deployment processes. Required Skills: Genesys Cloud Architect Java/REST APIs JSON / XML OAuth SQL AWS/Azure Tools and Technologies Genesys Cloud Admin UI Postman Git Jira / Confluence Terraform / Archy
At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation. We believe there are three components in successful business transformation: Business Strategy, Technology and Talent. It is the coming together of these three disciplines that enables companies to take full advantage of opportunities. It differentiates us. Our approach is holistic and all encompassing. We consider the full picture as we guide our clients on this journey.
We are experts in transformation, business strategy, technology, innovation, and human capital management. We deliver our expertise through client consulting, innovative staffing solutions and software development. From strategy through implementation, we are dedicated to bringing our clients world-class business and talent solutions that fit strategic requirements and most importantly, deliver results. Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
Design and implement IVR flows, contact routing, and bot integrations usingGenesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS. Develop custom integrations with internal systems and third-party applications usingGenesys Cloud APIs (RESTful)andwebhooks. Create and update campaigns and contact lists to be used for outbound operations. Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery. Maintain documentation for workflows, integration patterns, and deployment processes. Required Skills: Genesys Cloud Architect Java/REST APIs JSON / XML OAuth SQL AWS/Azure Tools and Technologies Genesys Cloud Admin UI Postman Git Jira / Confluence Terraform / Archy
At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation. We believe there are three components in successful business transformation: Business Strategy, Technology and Talent. It is the coming together of these three disciplines that enables companies to take full advantage of opportunities. It differentiates us. Our approach is holistic and all encompassing. We consider the full picture as we guide our clients on this journey.
We are experts in transformation, business strategy, technology, innovation, and human capital management. We deliver our expertise through client consulting, innovative staffing solutions and software development. From strategy through implementation, we are dedicated to bringing our clients world-class business and talent solutions that fit strategic requirements and most importantly, deliver results. Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.