South Carolina Staffing
Desktop Support Analyst
South Carolina Staffing, Liberty, South Carolina, United States, 29657
Desktop Support Analyst
We are looking for a skilled Desktop Support Analyst to join our team in Liberty, South Carolina. In this contract to permanent position, you will play a vital role in ensuring the smooth operation of desktop systems, providing technical assistance, and resolving hardware and software issues. This is an excellent opportunity for a detail-oriented individual with a strong background in desktop support and system management. Responsibilities: Provide technical support for desktop systems, workstations, and related hardware to ensure optimal performance. Manage and troubleshoot issues within Active Directory, including user accounts and permissions. Perform installations, configurations, and maintenance of desktop hardware and software, including Windows 10 and 11. Utilize imaging tools to deploy and update desktop systems efficiently. Respond to and resolve support tickets using a ticketing system, ensuring timely resolution. Diagnose and repair hardware failures and software malfunctions on desktop devices. Collaborate with IT teams to ensure seamless integration of systems and resources. Conduct regular updates and patches to maintain security and system functionality. Offer guidance and training to end-users on system usage and troubleshooting. Document technical procedures, solutions, and updates for future reference. Requirements: Proven experience in desktop support and workstation management. Strong knowledge of Active Directory, including user and group management. Proficiency in working with desktop hardware and imaging tools. Familiarity with Microsoft Windows 10 and 11 operating systems. Experience using ticketing systems to track and resolve technical issues. Ability to diagnose and resolve both hardware and software problems efficiently. Excellent communication skills for interacting with end-users and team members. Strong attention to detail and ability to document technical processes effectively.
We are looking for a skilled Desktop Support Analyst to join our team in Liberty, South Carolina. In this contract to permanent position, you will play a vital role in ensuring the smooth operation of desktop systems, providing technical assistance, and resolving hardware and software issues. This is an excellent opportunity for a detail-oriented individual with a strong background in desktop support and system management. Responsibilities: Provide technical support for desktop systems, workstations, and related hardware to ensure optimal performance. Manage and troubleshoot issues within Active Directory, including user accounts and permissions. Perform installations, configurations, and maintenance of desktop hardware and software, including Windows 10 and 11. Utilize imaging tools to deploy and update desktop systems efficiently. Respond to and resolve support tickets using a ticketing system, ensuring timely resolution. Diagnose and repair hardware failures and software malfunctions on desktop devices. Collaborate with IT teams to ensure seamless integration of systems and resources. Conduct regular updates and patches to maintain security and system functionality. Offer guidance and training to end-users on system usage and troubleshooting. Document technical procedures, solutions, and updates for future reference. Requirements: Proven experience in desktop support and workstation management. Strong knowledge of Active Directory, including user and group management. Proficiency in working with desktop hardware and imaging tools. Familiarity with Microsoft Windows 10 and 11 operating systems. Experience using ticketing systems to track and resolve technical issues. Ability to diagnose and resolve both hardware and software problems efficiently. Excellent communication skills for interacting with end-users and team members. Strong attention to detail and ability to document technical processes effectively.