South Carolina Staffing
Desktop Support Analyst
We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Greer, South Carolina. In this long-term contract position, you will provide first-level technical support to end users, ensuring smooth operations and resolving IT-related issues efficiently. This is an excellent opportunity to work onsite and collaborate with a dedicated team while honing your technical expertise. Responsibilities: Provide Tier 1 support to end users, addressing technical issues and troubleshooting hardware, software, and network problems. Utilize ticketing systems to track, manage, and resolve support requests in a timely manner. Assist with tasks related to Microsoft Office 365, including configuration and troubleshooting. Perform basic networking tasks such as installing and configuring switches. Collaborate closely with team members, including network administrators and programmers, to ensure seamless IT operations. Maintain and manage desktop hardware and software, ensuring all systems are up-to-date. Deliver excellent customer service to employees at all levels, maintaining a meticulous and approachable demeanor. Participate in ongoing training to expand technical skills and knowledge. Contribute to future projects, such as Office 365 migrations and cloud application implementations. Uphold company policies and procedures while ensuring security and compliance in all IT-related activities. Requirements: Strong experience with Active Directory and Microsoft Windows 10. Proficiency in Microsoft Office 365, including troubleshooting and configuration. Hands-on experience with desktop hardware and related tools. Familiarity with ticketing systems and support ticket management. Basic understanding of networking concepts, including switch installation. Excellent problem-solving and troubleshooting skills. Strong communication abilities and a customer-focused mindset. Ability to work onsite five days a week and collaborate effectively in a team environment.
We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Greer, South Carolina. In this long-term contract position, you will provide first-level technical support to end users, ensuring smooth operations and resolving IT-related issues efficiently. This is an excellent opportunity to work onsite and collaborate with a dedicated team while honing your technical expertise. Responsibilities: Provide Tier 1 support to end users, addressing technical issues and troubleshooting hardware, software, and network problems. Utilize ticketing systems to track, manage, and resolve support requests in a timely manner. Assist with tasks related to Microsoft Office 365, including configuration and troubleshooting. Perform basic networking tasks such as installing and configuring switches. Collaborate closely with team members, including network administrators and programmers, to ensure seamless IT operations. Maintain and manage desktop hardware and software, ensuring all systems are up-to-date. Deliver excellent customer service to employees at all levels, maintaining a meticulous and approachable demeanor. Participate in ongoing training to expand technical skills and knowledge. Contribute to future projects, such as Office 365 migrations and cloud application implementations. Uphold company policies and procedures while ensuring security and compliance in all IT-related activities. Requirements: Strong experience with Active Directory and Microsoft Windows 10. Proficiency in Microsoft Office 365, including troubleshooting and configuration. Hands-on experience with desktop hardware and related tools. Familiarity with ticketing systems and support ticket management. Basic understanding of networking concepts, including switch installation. Excellent problem-solving and troubleshooting skills. Strong communication abilities and a customer-focused mindset. Ability to work onsite five days a week and collaborate effectively in a team environment.