Talent Software Services
DAILY DUTIES / RESPONSIBILITIES:
• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
• Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
• Participates in network troubleshooting for connection- based issues between endpoint devices and distribution switches.
• Processes inventory and maintenance requests for computer systems and printers on the network.
• Conducts and aids in inventory of computer equipment across all agency regions of sc.
• Assists in preparing new systems and devices for employees.
• Updates active directory information for users and conducts password resets and system configuration updates using sccm.
• Additional Required Deliverables Include:
. Documentation
• Technical
• User Documentation
b. Knowledge Transfer
• Technical Training
• User Training
• Official Knowledge Transfer Sessions
1. Screen sharing
2. Recorded
c. Weekly Status Reports to Hiring Manager
• Accomplished
• Planned
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Experienced in enterprise desktop support and customer service. • Skilled in desktop administration for windows 7 and windows 10. • Demonstrative abilities to troubleshoot desktop, printer, network and mdm iphone issues. • Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES. • Must be able to update user and system information in active directory and sccm. • IT network, virtual environments, database, and storage • Windows 10 or 11 enterprise • GPO (windows group policy object) administration • Windows security - group policy • VOIP • Windows server 2019 • M365
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Strong personal, ethical, and moral standards • Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints. • Good interpersonal skills. • Self-starter with the ability to prioritize workload and manage time. • Willingness to learn new things and take ownership.
REQUIRED EDUCATION: Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience.
PREFERRED CERTIFICATIONS: + Network+ Security+ MCSA: Windows 10 ***These are preferred, not required
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Experienced in enterprise desktop support and customer service. • Skilled in desktop administration for windows 7 and windows 10. • Demonstrative abilities to troubleshoot desktop, printer, network and mdm iphone issues. • Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES. • Must be able to update user and system information in active directory and sccm. • IT network, virtual environments, database, and storage • Windows 10 or 11 enterprise • GPO (windows group policy object) administration • Windows security - group policy • VOIP • Windows server 2019 • M365
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Strong personal, ethical, and moral standards • Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints. • Good interpersonal skills. • Self-starter with the ability to prioritize workload and manage time. • Willingness to learn new things and take ownership.
REQUIRED EDUCATION: Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience.
PREFERRED CERTIFICATIONS: + Network+ Security+ MCSA: Windows 10 ***These are preferred, not required