Omni Inclusive
Job Description:
1. Solution Design:
Design and develop ServiceNow solutions, including custom applications and integrations. Create high-level architecture and detailed design documents. 2. Implementation:
Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, and others.o Configure and customize ServiceNow applications and facilitate the rollout of new modules and enhancements. 3. Technical Leadership:o Provide technical guidance and mentorship to development teams.o Ensure best practices and coding standards are followed. 4. Integration:
Design and implement integrations with other enterprise systems using web services (SOAP/REST), APIs, and other technologies. Manage data migration and synchronization between ServiceNow and other systems. 5. Stakeholder Collaboration:o
Work closely with business stakeholders to gather requirements and translate them into technical solutions. Conduct workshops and training sessions for end-users and administrators. 6. Performance Optimization:
Monitor system performance and implement improvements to ensure optimal performance and scalability. Troubleshoot and resolve technical issues. 7. Detailed Description:
Maintain comprehensive documentation of architecture, design, and implementation processes. Prepare and present technical proposals and reports. Pre-sales & Consulting: Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions. Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations. Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution. Estimating & quoting: Prepare proposals with detailed cost estimates and implementation timelines. Implementation & Delivery:o Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process. Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements. Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications. Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks. Post-Implementation & Support:o Knowledge transfer: Train end-users and support teams on the new ServiceNow system. Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability. Change management: Facilitate smooth adoption of the new system and address user concerns. Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends. Requirements: 1. Technical Skills:
Extensive experience with ServiceNow platform and its core modules. Proficiency in scripting languages such as JavaScript, HTML, CSS, and AngularJS. Strong understanding of ITIL processes and best practices. 2. Experience:o Proven experience in designing and implementing ServiceNow solutions.
Experience with ServiceNow integrations and data migration. 3. Certifications:
ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in relevant modules. ITIL Foundation certification is preferred. 4. Soft Skills:
Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. 5. Education: Bachelor s or Master s degree in Computer Science
Design and develop ServiceNow solutions, including custom applications and integrations. Create high-level architecture and detailed design documents. 2. Implementation:
Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, and others.o Configure and customize ServiceNow applications and facilitate the rollout of new modules and enhancements. 3. Technical Leadership:o Provide technical guidance and mentorship to development teams.o Ensure best practices and coding standards are followed. 4. Integration:
Design and implement integrations with other enterprise systems using web services (SOAP/REST), APIs, and other technologies. Manage data migration and synchronization between ServiceNow and other systems. 5. Stakeholder Collaboration:o
Work closely with business stakeholders to gather requirements and translate them into technical solutions. Conduct workshops and training sessions for end-users and administrators. 6. Performance Optimization:
Monitor system performance and implement improvements to ensure optimal performance and scalability. Troubleshoot and resolve technical issues. 7. Detailed Description:
Maintain comprehensive documentation of architecture, design, and implementation processes. Prepare and present technical proposals and reports. Pre-sales & Consulting: Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions. Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations. Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution. Estimating & quoting: Prepare proposals with detailed cost estimates and implementation timelines. Implementation & Delivery:o Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process. Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements. Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications. Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks. Post-Implementation & Support:o Knowledge transfer: Train end-users and support teams on the new ServiceNow system. Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability. Change management: Facilitate smooth adoption of the new system and address user concerns. Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends. Requirements: 1. Technical Skills:
Extensive experience with ServiceNow platform and its core modules. Proficiency in scripting languages such as JavaScript, HTML, CSS, and AngularJS. Strong understanding of ITIL processes and best practices. 2. Experience:o Proven experience in designing and implementing ServiceNow solutions.
Experience with ServiceNow integrations and data migration. 3. Certifications:
ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in relevant modules. ITIL Foundation certification is preferred. 4. Soft Skills:
Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. 5. Education: Bachelor s or Master s degree in Computer Science