Adecco US, Inc.
As an Customer Support Specialist (CSS), you are responsible for ensuring highest quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues. You will use active listening skills to determine the needs and interests of potential and existing customers, thus maximizing their delight with our client and optimizing their revenue potential at the same time.
As the front-line a CSS satisfies customer needs that range from recommending the most appropriate product, helping with software installation, performing parts research, relaying (and expediting) order status, and working with logistics and manufacturing.
Essential Capabilities (knowledge, skills, abilities & personal attributes)
Experience in a order management function, or as a Customer Service rep. The ideal candidate is fulfilled when their customer finds success using a service/product they've helped with.
Demonstrated customer-first attitude. High motivation and desire for continuous improvement and learning required.
Ability to partner with technical sales force to become their trusted partner.
Problem solver with the ability to identify issues in owned processes
Experience navigating in Oracle or other similar ERP systems to create quotes and enter orders, plus Dynamics or other similar CRM systems is desired.
Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment.
Outstanding organizational skills with attention to detail
Flexibility within team environments
Job Requirements
Reviews daily management with order management team to ensure orders are managed from booking, holds management, and through shipment
Executes OM processes in accordance with policy
Contributes to a positive team culture
Responding to internal and external customer inquiries
Quickly and accurately creates quotes and booking orders
Proactively tracks order status and notifying the customer of delays
Completes export compliance screening as needed
Identifies & creates leads from customer interactions
Collaborates with field sales, credit, logistics, and supply chain to solve problems on orders and improve processes to deliver a great customer experience
Work Experience
1-2 years working in order management, customer service, technical support, or inside sales
Experience with Oracle preferred
Experience with MS Dynamics 365 preferred
Education
Bachelor's degree in business administration preferred
A high school diploma or equivalent with appropriate experience will be considered
Pay Details:
$20.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
As the front-line a CSS satisfies customer needs that range from recommending the most appropriate product, helping with software installation, performing parts research, relaying (and expediting) order status, and working with logistics and manufacturing.
Essential Capabilities (knowledge, skills, abilities & personal attributes)
Experience in a order management function, or as a Customer Service rep. The ideal candidate is fulfilled when their customer finds success using a service/product they've helped with.
Demonstrated customer-first attitude. High motivation and desire for continuous improvement and learning required.
Ability to partner with technical sales force to become their trusted partner.
Problem solver with the ability to identify issues in owned processes
Experience navigating in Oracle or other similar ERP systems to create quotes and enter orders, plus Dynamics or other similar CRM systems is desired.
Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment.
Outstanding organizational skills with attention to detail
Flexibility within team environments
Job Requirements
Reviews daily management with order management team to ensure orders are managed from booking, holds management, and through shipment
Executes OM processes in accordance with policy
Contributes to a positive team culture
Responding to internal and external customer inquiries
Quickly and accurately creates quotes and booking orders
Proactively tracks order status and notifying the customer of delays
Completes export compliance screening as needed
Identifies & creates leads from customer interactions
Collaborates with field sales, credit, logistics, and supply chain to solve problems on orders and improve processes to deliver a great customer experience
Work Experience
1-2 years working in order management, customer service, technical support, or inside sales
Experience with Oracle preferred
Experience with MS Dynamics 365 preferred
Education
Bachelor's degree in business administration preferred
A high school diploma or equivalent with appropriate experience will be considered
Pay Details:
$20.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance