Sole Hire
Job Description
Job Title:
Technical Support Customer Service Agent Location:
Doral, FL (On-Site Only) Job Type:
Full-Time Pay:
$18.00 per hour (non-negotiable)
About Us
We're a fast-growing consumer tech company specializing in smart scenting devices that elevate spaces through fragrance innovation. Our mission is to enhance environments with intentional aroma experiences-and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a
tech-savvy and customer-oriented
Technical Support Customer Service Agent to join our in-house team in Doral, FL. In this role, you'll help customers resolve technical issues with our smart scent diffusers via phone, chat, SMS, and virtual troubleshooting sessions. This is a hands-on support role where your problem-solving and communication skills will shine.
What You'll Do
Provide real-time technical support for our smart scent diffuser devices and mobile app. Assist customers with connectivity, firmware, misting settings, and onboarding/setup. Respond to inquiries via phone, email, SMS, and live chat. Document all customer interactions using a support platform (Gorgias). Use VoIP platforms like RingCentral or Aircall for support calls. Resolve general customer service issues such as order status, returns, and product guidance. Identify and escalate recurring issues and contribute to our support knowledge base. Requirements
What You'll Need
2+ years
of customer service experience (3+ preferred), including at least
1 year in technical support . Proficiency with support platforms like
Gorgias, Zendesk, or Freshdesk . Experience with
VoIP systems
(e.g., RingCentral, Aircall). Excellent communication skills-able to clearly explain tech to non-technical users. Ability to stay calm, professional, and solution-oriented during escalations. Strong attention to detail and organizational skills. Experience in a fast-paced or startup environment is a plus. Bilingual (English/Spanish)
is a strong plus. Additional Requirements
Must
reside in or near Doral, FL
and be able to
work on-site daily . Must be
authorized to work in the United States
(no sponsorships offered). Must be able to
verify legal work eligibility . Benefits
Compensation, Benefits & Schedule
Pay:
$18.00/hour (firm cap) Schedule:
Full-Time, On-Site Work Location:
One location (Doral, FL) PTO and Holiday Pay
Ready to help shape the future of scent technology while providing outstanding technical support? Apply today!
Technical Support Customer Service Agent Location:
Doral, FL (On-Site Only) Job Type:
Full-Time Pay:
$18.00 per hour (non-negotiable)
About Us
We're a fast-growing consumer tech company specializing in smart scenting devices that elevate spaces through fragrance innovation. Our mission is to enhance environments with intentional aroma experiences-and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a
tech-savvy and customer-oriented
Technical Support Customer Service Agent to join our in-house team in Doral, FL. In this role, you'll help customers resolve technical issues with our smart scent diffusers via phone, chat, SMS, and virtual troubleshooting sessions. This is a hands-on support role where your problem-solving and communication skills will shine.
What You'll Do
Provide real-time technical support for our smart scent diffuser devices and mobile app. Assist customers with connectivity, firmware, misting settings, and onboarding/setup. Respond to inquiries via phone, email, SMS, and live chat. Document all customer interactions using a support platform (Gorgias). Use VoIP platforms like RingCentral or Aircall for support calls. Resolve general customer service issues such as order status, returns, and product guidance. Identify and escalate recurring issues and contribute to our support knowledge base. Requirements
What You'll Need
2+ years
of customer service experience (3+ preferred), including at least
1 year in technical support . Proficiency with support platforms like
Gorgias, Zendesk, or Freshdesk . Experience with
VoIP systems
(e.g., RingCentral, Aircall). Excellent communication skills-able to clearly explain tech to non-technical users. Ability to stay calm, professional, and solution-oriented during escalations. Strong attention to detail and organizational skills. Experience in a fast-paced or startup environment is a plus. Bilingual (English/Spanish)
is a strong plus. Additional Requirements
Must
reside in or near Doral, FL
and be able to
work on-site daily . Must be
authorized to work in the United States
(no sponsorships offered). Must be able to
verify legal work eligibility . Benefits
Compensation, Benefits & Schedule
Pay:
$18.00/hour (firm cap) Schedule:
Full-Time, On-Site Work Location:
One location (Doral, FL) PTO and Holiday Pay
Ready to help shape the future of scent technology while providing outstanding technical support? Apply today!