Abacus
Name User Provisioning Support Request # OA-2506-30343-009 gency, State Office of Administration (OA), MO Location Jefferson City, MO Contract Duration 09/01/2025 - 08/31/2026 SOW The State of Missouri seeks on-site vendor resource(s) to support processing of Active Directory (AD) accounts, Microsoft 365 access, and related provisioning tasks. Support includes creation/modification of accounts, security/compliance adherence, PowerShell-based automation, and ticket/task management.
Key Elements:
7+ years vendor experience in Microsoft/AD/Exchange
Working Team: AD + Exchange + Network Systems (&Client;1 yr each)
Full on-site, no offshore/offsite
~5,000-6,000 tickets/month expected
Strong documentation and troubleshooting skills
Work involves ticket/task handling, automation (PowerShell, Ansible), and direct collaboration with ITSD teams
Deliverables: Monthly Status Reports, Weekly Ticket Updates, Approved PDAFs
Submittal Requirement Complete and sign SOW Document (Word)
Include Deliverable Payment Milestones
Separate SOW Response (PDF): overview, experience, resource roles, methodology
Exhibits A-D
≤50 pages (excluding resumes), 11pt+ font, no embedded files/videos/hyperlinks
Email submission only Evaluation Criteri MAKE SURE THE BELOW POINTS MATCH YOUR SOW AND EVAL FORM
Cost - 52 points
pproach and Methodology for Scope of Work - 24 points
Personnel Qualifications and Biographies - 74 point
Company History and Experience - 50 points
Potential bonus points if Exhibit D is completed: MBE/WBE Participation - 10 points Organization for the Blind/Sheltered Workshop Preference - 15 points MO Service-Disabled Veteran Business Preference - 3 points Total - 228 points References Two (2) case studies required with client name, contact, and project information Resumes required? Yes - for all proposed resource(s) ny specific requirement 100% on-site (Jefferson City, MO); 8am-5pm CST, M-F U.S.-based personnel only; no offshore/offsite dherence to OA/ITSD security, policy, and documentation rules Vendor replacements must be approved by State No travel required No embedded videos/hyperlinks in SOW response Data must remain within U.S. Hardcopy/Email/portal submission Email Link Via Email
Potential bonus points if Exhibit D is completed: MBE/WBE Participation - 10 points Organization for the Blind/Sheltered Workshop Preference - 15 points MO Service-Disabled Veteran Business Preference - 3 points Total - 228 points References Two (2) case studies required with client name, contact, and project information Resumes required? Yes - for all proposed resource(s) ny specific requirement 100% on-site (Jefferson City, MO); 8am-5pm CST, M-F U.S.-based personnel only; no offshore/offsite dherence to OA/ITSD security, policy, and documentation rules Vendor replacements must be approved by State No travel required No embedded videos/hyperlinks in SOW response Data must remain within U.S. Hardcopy/Email/portal submission Email Link Via Email